Health Benefits Support Specialist

CVSHealth; Oklahoma; On-site; USD 23,000 - 35,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

CVS Health in Oklahoma is seeking a compassionate Customer Service Representative to care for our customers, including members, employers, doctors, and providers. You will help with benefits and claims, educate customers about their benefits, resolve issues, and guide them to helpful resources.

You will work with teammates, document outcomes, and use AI-enabled tools to improve service. The role requires empathy, strong communication, and the ability to manage multiple tasks in a fast-paced

Qualifications

• 6+ months of customer service experience.
• Basic computer skills.
• Must reside in Oklahoma.
• Experience in contact center is a plus.

Responsibilities

• Actively listen and advocate for customers, understand needs and provide guidance and support.
• Resolve inquiries efficiently and document all interactions.
• Educate customers about available resources and assist them in navigating their options.
• Anticipate customer needs and provide proactive solutions to enhance satisfaction.
• Collaborate with team members and other departments to address service issues and improve outcomes.
• Document all customer correspondence and maintain confidential records of patient information.
• Utilize AI-enabled tools during training and servicing to improve efficiency and problem-solving.
• Follow policies, procedures, and the CVS/Aetna Code of Conduct.

Skills

Customer service

Communication

Empathy

Education

High School Diploma / GED

Tools

Microsoft Office

Job description

CVS Health in Oklahoma is seeking a compassionate Customer Service Representative to care for our customers, including members, employers, doctors, and providers. You will help with benefits and claims, educate customers about their benefits, resolve issues, and guide them to helpful resources.

You will work with teammates, document outcomes, and use AI-enabled tools to improve service. The role requires empathy, strong communication, and the ability to manage multiple tasks in a fast-paced