Customer Service Representative - Must Reside in Oklahoma

CVS Health; Oklahoma City (OK); Hybrid; USD 23,000 - 35,000; Full time

Benefits offered by this job

Sign-on bonus

Comprehensive benefits

Job summary

CVS Health is seeking a compassionate, customer-obsessed Customer Service Representative to care for our members, employers, doctors, hospitals, and providers. You will educate customers about benefits and claims, resolve issues, and deliver high satisfaction through empathetic, respectful interactions.

You will receive comprehensive training and ongoing coaching, with opportunities to leverage AI tools and collaborate across departments to improve outcomes.

Qualifications

• 6+ months of customer service experience
• Basic computer skills
• 1+ years of customer service experience in a contact center environment
• 1+ years of claims, provider, dental, medical or related healthcare experience
• Microsoft Office experience preferred
• High School Diploma, GED, or equivalent experience
• Adherence to workplace model and potential telework agreements
• Willingness to leverage technology and AI as key support tools

Responsibilities

• Actively listen and advocate for customers, understand their needs and provide guidance and support
• Resolve customer inquiries and issues efficiently while documenting all interactions
• Educate customers about available resources and assist them in navigating their options
• Anticipate customer needs and provide proactive solutions to enhance satisfaction
• Collaborate with team members and other departments to address service issues and improve outcomes
• Document all customer correspondence and maintain confidential records of patient information
• Utilize AI-enabled tools during training and servicing to improve efficiency, support problem-solving, and enhance customer experience
• Follow policies, procedures, and the CVS/Aetna Code of Conduct

Skills

Customer service

Communication skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

We are seeking a compassionate, customer-obsessed Customer Service Representative to care for our customers. Our customers include members of our benefit plans, employers that offer benefits, and doctors, hospitals, and other healthcare providers. In this role, you will create connections with our customers by helping with their benefits and claims to improve their health and well‑being. You will be responsible for educating customers about their benefits and claims while resolving issues and directing them to helpful resources. This position requires adaptability and empathy, as you will be handling a variety of inquiries and ensuring customer satisfaction through kind and respectful interactions.

As the face of our company, you will care for our customers by researching issues, documenting outcomes, resolving inquiries and delivering a high level of customer satisfaction. Your ability to listen and respond to customer needs is crucial in inspiring trust and loyalty.

Key Responsibilities

• Actively listen and be an advocate for customers, understand their needs and provide guidance and support
• Resolve customer inquiries and issues efficiently while documenting all interactions
• Educate customers about available resources and assist them in navigating their options
• Anticipate customer needs and provide proactive solutions to enhance satisfaction
• Collaborate with team members and other departments to address service issues and improve outcomes
• Document all customer correspondence and maintain confidential records of patient information
• Utilize AI‑enabled tools during training and servicing to improve efficiency, support problem‑solving, and enhance customer experience
• Follow policies, procedures, and the CVS/Aetna Code of Conduct

Your performance will be measured by:

• Customer satisfaction with the service you provide
• Demonstrating CVS/Aetna’s Values in Action behaviors include caring, being accountable, innovating with purpose, and prioritizing safety and quality
• Your ability to resolve customer issues the first time they call
• Service with Heart Quality and accuracy of interactions and empathy with customers

Our Leadership and Welcome Teams will help you succeed by providing:

• Engaging and comprehensive training ranging from 4 to 18 weeks depending on the customers supported
• Ongoing coaching and mentoring support
• Equipment and resources needed to complete assigned work
• Respectful and kind demeanor in all communications while being an advocate for our customers

Qualifications

• 6+ months of customer service experience
• Basic computer skills
• 1+ years of customer service experience in a contact center environment, which may include calls, chats or email correspondence depending on role
• 1+ years of claims, provider, dental, medical or other related healthcare experience
• Microsoft office experience preferred
• High School Diploma, GED, or equivalent experience
• Adherence to workplace model and potential telework agreements
• Willingness to leverage technology and AI as key support tools

Qualified new hires are eligible for a $2,000 sign‑on bonus after 9 months of service. Full time

Pay Range

17.00 - $25.65 This pay range represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls.

Benefits

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 10/24/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.