Healthcare Customer Advocate — Sign-On Bonus

CVS Health; Oklahoma; Hybrid; USD 21.000 - 30.000; Vollzeit

Benefits dieser Stelle

Sign-on bonus

Full benefits package

Zusammenfassung

CVS Health is seeking a compassionate Customer Service Representative in Oklahoma to care for customers, resolve inquiries, and educate them about benefits and claims. You will use AI-enabled tools during training and servicing to enhance efficiency and outcomes.

The role emphasizes empathy, effective communication, and the ability to handle multiple tasks in a fast-paced environment. Training will be provided, followed by a stable full-time schedule with comprehensive benefits.

Qualifikationen

• 6+ months of customer service experience.
• Basic computer skills.
• Must reside in Oklahoma.

Aufgaben

• Actively listen and advocate for customers and understand their needs.
• Resolve customer inquiries and issues, documenting all interactions.
• Educate customers about available resources and options.
• Anticipate customer needs and provide proactive solutions to improve satisfaction.
• Collaborate with team members and other departments to address service issues.
• Document all customer correspondence and maintain confidentiality of patient information.

Kenntnisse

Empathy

Communication

Problem solving

Multitasking

Ausbildung

High School Diploma or GED

Tools

Microsoft Office

Jobbeschreibung

CVS Health is seeking a compassionate Customer Service Representative in Oklahoma to care for customers, resolve inquiries, and educate them about benefits and claims. You will use AI-enabled tools during training and servicing to enhance efficiency and outcomes.

The role emphasizes empathy, effective communication, and the ability to handle multiple tasks in a fast-paced environment. Training will be provided, followed by a stable full-time schedule with comprehensive benefits.