Health Benefits Specialist: Member Experience

CVS Health; Plantation (FL); On-site; USD 44,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health in Plantation, Florida is seeking a Health Benefits Representative to support client retention by resolving issues for existing accounts. This customer-facing role requires building strong relationships with plan sponsors and members, and you will work independently to address inquiries, benefits questions, and claim concerns.

The position offers a comprehensive benefits package and opportunities for professional development.

Qualifications

• 1–2 years of experience in health insurance.
• Willingness to travel to Lee County worksites.
• Proficient with Microsoft Office (Outlook, Teams, Word, Excel).
• Florida Health, Life and Variable Annuity Insurance License (may be obtained within 120 days).

Responsibilities

• Handle member inquiries including customer service issues, benefits, and policy administration.
• Respond to requests for claim resolution, plan design changes, and benefit questions/clarifications.

Skills

Customer service

Communication

Relationship building

Education

Associates degree

High School diploma or GED

Tools

Microsoft Office (Outlook, Teams, Word, Excel)

Job description

CVS Health in Plantation, Florida is seeking a Health Benefits Representative to support client retention by resolving issues for existing accounts. This customer-facing role requires building strong relationships with plan sponsors and members, and you will work independently to address inquiries, benefits questions, and claim concerns.

The position offers a comprehensive benefits package and opportunities for professional development.