Health Benefits Support Specialist

Western Growers Assurance Trust; Irvine (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Western Growers Assurance Trust in Irvine, CA is seeking a Customer Service Representative to provide consultative telephonic and web-based assistance to Child Care Providers, Agents, and Enrollment Specialists in Health Benefits Exchange administration. You will document inquiries, resolve issues, and coordinate with multiple departments while adhering to HIPAA and data security standards.

This role requires strong communication, fast learning of software, and the ability to maintain service

Qualifications

• High school diploma or GED required; 1–3 years in customer service preferred.
• Excellent verbal and written communication in English; Spanish bilingual a plus.
• Experience in call centers and handling insurance or benefits is preferred.
• Ability to learn new software and navigate multiple systems.

Responsibilities

• Assist providers, agents, and enrollment specialists via phone and web.
• Document information and outcomes in CRM; maintain HIPAA-compliant handling.
• Research and resolve aged customer service calls within standards.
• Collaborate with departments to address service requests promptly.
• Meet KPIs and maintain high quality assurance.

Skills

Fluent English

Bilingual Spanish

Customer service

Call center skills

CRM software

Documentation

Education

High School diploma or GED

Tools

CRM software

Job description

Western Growers Assurance Trust in Irvine, CA is seeking a Customer Service Representative to provide consultative telephonic and web-based assistance to Child Care Providers, Agents, and Enrollment Specialists in Health Benefits Exchange administration. You will document inquiries, resolve issues, and coordinate with multiple departments while adhering to HIPAA and data security standards.

This role requires strong communication, fast learning of software, and the ability to maintain service