Health Benefits Call Center Advocate

Pinnacle Health Solutions; Irvine (CA); Remote; USD 38,000 - 46,000; Full time

Job summary

Pinnacle Health Solutions is seeking a Call Center Representative I to deliver outstanding customer service and technical support for HBEX-related processes in California. You will handle inbound calls, provide accurate information, and resolve issues while maintaining professional relationships with agents and counselors.

Ideal candidates have a High School diploma or GED with 1–3 years in customer service, and are comfortable with multiple systems, CRM tools, and Microsoft Office.

Qualifications

• High School diploma or GED required with 1–3 years in customer service, preferably in a call center or tech support.
• Proficiency in CRM software and data entry with strong written and verbal communication.
• Bilingual abilities are a plus (Spanish, Chinese, Korean, or Vietnamese).

Responsibilities

• Manage inbound calls and respond to customer inquiries with professionalism and accuracy.
• Build and maintain relationships with Agents, Counselors, and agency contacts.
• Become a subject-matter expert in HBEX, State Provided Programs, and HealthCare.Gov.
• Provide telephonic and web-based outreach through Covered California systems from sign-up to termination.

Skills

Strong communication

Time management

Team-building

Microsoft Word

Microsoft Teams

Microsoft Outlook

CRM software

Bilingual (Spanish, Chinese, Korean,或V

Education

High School diploma or GED

Tools

Microsoft Word

Microsoft Teams

Microsoft Outlook

CRM software

Job description

Pinnacle Health Solutions is seeking a Call Center Representative I to deliver outstanding customer service and technical support for HBEX-related processes in California. You will handle inbound calls, provide accurate information, and resolve issues while maintaining professional relationships with agents and counselors.

Ideal candidates have a High School diploma or GED with 1–3 years in customer service, and are comfortable with multiple systems, CRM tools, and Microsoft Office.