Health & Benefits Support Manager - Remote Options

Inspira Financial Trust, LLC; Oak Brook (IL); Hybrid; USD 37,000 - 44,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) savings plan

Paid time off

Holiday pay

Job summary

Inspira Financial seeks an experienced H&B Support Manager to lead a team of Support Specialists, driving service levels and data-driven performance improvements. You will coach staff, collaborate cross-functionally, and address escalated client issues to improve overall client experience.

The role requires strong leadership and experience in high-volume servicing environments. Based in the Oak Brook area with hybrid remote options, this position emphasizes ownership, accountability, and a

Qualifications

• Core competencies include industry knowledge, communication, judgement and decision making, data analysis, innovation, and employee development.
• Ability to manage in fast-paced environment with high call volume and multichannel support.
• Bilingual language skills preferred.

Responsibilities

• Supervise a team of Support Specialists and ensure service levels, quality, and KPIs are met.
• Coach and develop team members; conduct 1-on-1 development and team meetings.
• Collaborate with product, digital, account management and operations as a consultant.

Skills

Industry knowledge

Communication skills

Judgement & decision making

Data analysis

Innovation

Employee development & coaching

Tools

Salesforce/Service Cloud

Job description

Inspira Financial seeks an experienced H&B Support Manager to lead a team of Support Specialists, driving service levels and data-driven performance improvements. You will coach staff, collaborate cross-functionally, and address escalated client issues to improve overall client experience.

The role requires strong leadership and experience in high-volume servicing environments. Based in the Oak Brook area with hybrid remote options, this position emphasizes ownership, accountability, and a