Remote Health & Benefits Support Specialist

Inspira Financial; Oak Brook (IL); Hybrid; USD 21,025 - 29,945; Full time

Benefits offered by this job

Healthcare

401(k) savings plan

Paid time off

Parental leave

Employee assistance program

Job summary

Inspira Financial is seeking a Remote Customer Support Specialist to assist accountholders with their Flexible Spending Accounts and other healthcare reimbursement accounts. You will explain benefits, ensure compliance, and provide outstanding service; all while managing high call volumes in a remote or hybrid work environment.

Qualifications include 2+ years in customer service and call centers, excellent communication skills, and the ability to de-escalate issues effectively. This position offers a pay rate of $18.50/hr and includes comprehensive employee benefits.

Qualifications

• Experience in customer service and call center environment is a must.
• Ability to work in a fast-paced environment and manage high call volumes.
• Understanding of medical/reimbursement terms is a plus.

Responsibilities

• Provide support and education on healthcare reimbursement accounts.
• Ensure compliance with internal quality standards and policies.
• Assist accountholders in navigating online tools and apps.

Skills

Computer knowledge and skills

Excellent oral and written communication skills

Problem solving skills

Attention to detail and accuracy

Ability to de-escalate member issues

Basic understanding of medical/reimbursement terminology

Education

2+ years of experience in customer service

2+ years of call center experience

No degree required

Job description

Inspira Financial is seeking a Remote Customer Support Specialist to assist accountholders with their Flexible Spending Accounts and other healthcare reimbursement accounts. You will explain benefits, ensure compliance, and provide outstanding service; all while managing high call volumes in a remote or hybrid work environment.

Qualifications include 2+ years in customer service and call centers, excellent communication skills, and the ability to de-escalate issues effectively. This position offers a pay rate of $18.50/hr and includes comprehensive employee benefits.