Health Benefits Scheduler & Client Concierge

Voluntary Protection Programs Participants' Association, Inc.; Miami (FL); On-site; USD 65,000 - 85,000; Full time

Job summary

The Voluntary Protection Programs Participants' Association, Inc. is seeking a scheduling coordinator for in-person work in Miami.

The role involves reviewing appointment requests, coordinating calendars, reaching out to clients, and ensuring accurate bookings for consultations with our health-benefits team. Strong candidates will be organized, comfortable with frequent communication, and able to manage several conversations without losing track of details.

Qualifications

• Must be organized and able to manage multiple conversations with attention to detail.
• Excellent communication and scheduling skills are essential.
• Experience with health-benefits processes is a plus.
• Willingness to participate in comprehensive onboarding and training.

Responsibilities

• Review new appointment requests and calendar availability; engage clients for consultations.
• Contact clients, offer available times, book appointments, and handle confirmations or rescheduling.
• Update contact information and document scheduling notes accurately.
• Ensure changes reflect correctly and follow up on missed appointments.
• Assist clients in navigating health-benefits information with a helpful, patient approach.

Skills

Organizational skills

Communication skills

Multitasking

Job description

Job Summary

Think of the role in three parts.

Start of the queue

Review new appointment requests, open follow-ups, calendar availability, and clients who still need a consultation time.

During the day

Contact clients, offer available times, book appointments accurately, send or make confirmations, handle rescheduling requests, update contact information, and document useful scheduling notes.

Before you close the loop

Check that changes are reflected correctly, missed appointments have a follow- up plan, and no client who requested a time has been forgotten. These appointments connect clients with our health-benefits team. You will be taught enough of the process to understand the purpose of each consultation and when another specialist needs to step in.

Strong candidates are organized, comfortable with frequent communication, and able to manage several conversations without losing track of the details.

Embark on a rewarding career journey where your growth is supported through comprehensive training programs. Bring your energy and passion for helping people to a role that values your contributions while helping clients navigate their benefits confidently!

Pay: $65,000.00 - $85,000.00 per year

Work Location: In person