Patient Schedule Coordinator

Western Pacific Psychological; United States; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Western Pacific Psychological is looking for a dedicated professional for patient scheduling and coordination in the United States. This role involves managing appointments for evaluations and medication management while ensuring compliance with treatment plans and authorization workflows. Ideal candidates must speak Spanish fluently. The position offers comprehensive benefits including health insurance, paid time off, and opportunities for advancement.

Qualifications

• Must be able to speak Spanish fluently.

Responsibilities

• Patient scheduling and coordination.
• Schedule initial evaluations and medication management appointments.
• Manage urgent referrals and coordinate appointments.
• Serve as scheduling liaison with claims adjusters and nurses.
• Maintain compliance with HIPAA standards.

Skills

Fluency in Spanish

Job description

Benefits

• 401(k)
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Responsibilities

• Patient Scheduling and Coordination
• Schedule initial evaluations, follow-up visits, psychological testing, and medication management appointments
• Coordinate appointments in accordance with authorization status and treatment plans
• Manage urgent referrals and priority cases based on claim requirements
• Maintain accurate provider calendars across multiple clinicians and locations (in-person and telehealth)
• Workers’ Compensation Authorization Workflow
• Confirm treatment authorization prior to scheduling when required
• Track RFAs, approvals, deferrals, and denials
• Monitor authorization expiration dates and visit limits
• Coordinate scheduling adjustments based on UR determinations
• Adjuster and Case Manager Communication
• Serve as a scheduling liaison with claims adjusters, nurse case managers, and employer representatives
• Confirm appointment approvals and provide scheduling updates
• Respond to adjuster inquiries regarding availability and treatment status
• Assist with rescheduling when claim conditions change
• MPN Compliance Support
• Verify injured worker eligibility within Medical Provider Networks
• Ensure scheduling aligns with MPN participation requirements
• Maintain documentation supporting network status when requested
• Intake and Documentation Coordination
• Collect and confirm required referral documentation before appointments
• Ensure intake packets are completed prior to evaluation
• Enter accurate appointment details into EHR systems
• Maintain compliance with HIPAA and workers’ compensation documentation standards
• Attendance Monitoring and Reporting
• Track cancellations, no-shows, and reschedules
• Communicate missed appointment activity to adjusters when required
• Support reporting requests related to treatment frequency and utilization

Qualifications

• Must be able to speak Spanish fluently