Health Benefits Concierge: Customer Care Specialist

CVS Health; Las Vegas (NV); In loco; USD 23.000 - 39.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical

Dental

Vision coverage

Paid time off

Retirement savings options

Wellness programs

Other resources, based on eligibility

Descrizione del lavoro

CVS Health is hiring a Customer Service Representative in Las Vegas, NV for a full-time, on-site role. You will assist members, employers, and providers with benefits and claims, educate on options, and resolve inquiries with empathy.

The role emphasizes accuracy, confidentiality, and collaborative problem-solving in a fast-paced environment. Ideal candidates have 6+ months of customer service experience, basic computer skills, and a willingness to leverage AI tools.

Competenze

• 6+ months of customer service experience.
• Basic computer skills.
• Must live in PST – NV, OR, WA.
• Microsoft Office experience preferred.

Mansioni

• Actively listen and advocate for customers, understand their needs and provide guidance and support.
• Resolve customer inquiries and issues efficiently while documenting all interactions.
• Educate customers about available resources and assist them in navigating their options.
• Anticipate customer needs and provide proactive solutions to enhance satisfaction.
• Collaborate with team members and other departments to address service issues and improve outcomes.
• Document all customer correspondence and maintain confidential records of patient information.
• Utilize AI-enabled tools during training and servicing to improve efficiency and problem-solving.
• Follow policies, procedures, and the CVS/Aetna Code of Conduct.

Conoscenze

Customer service experience

Communication

Formazione

High School Diploma/GED

Strumenti

Microsoft Office

Descrizione del lavoro

CVS Health is hiring a Customer Service Representative in Las Vegas, NV for a full-time, on-site role. You will assist members, employers, and providers with benefits and claims, educate on options, and resolve inquiries with empathy.

The role emphasizes accuracy, confidentiality, and collaborative problem-solving in a fast-paced environment. Ideal candidates have 6+ months of customer service experience, basic computer skills, and a willingness to leverage AI tools.