Compassionate Healthcare Customer Care Specialist

CVS Health; Carson City (NV); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health in Carson City, NV is seeking a compassionate Customer Service Representative who helps customers with benefits and claims, resolves issues, and delivers high satisfaction. You will listen, educate, and guide customers, and use AI-enabled tools during training to improve service quality.

Requires 6+ months of customer service experience, basic computer skills, and residency in PST states NV/OR/WA/CA. This full-time role offers competitive pay and benefits.

Qualifications

• 6+ months of customer service experience.
• Basic computer skills and familiarity with software tools.
• Willingness to leverage technology and AI as support tools.

Responsibilities

• Actively listen and advocate for customers while guiding and supporting them.
• Resolve inquiries efficiently and document all interactions.
• Educate customers about resources and assist with benefit options.
• Collaborate with teams to resolve issues and improve outcomes.
• Follow policies and protect patient confidentiality.

Skills

Customer service

Basic computer skills

Willingness to use AI tools

Education

High School Diploma / GED or equivalent

Tools

Microsoft Office

Job description

CVS Health in Carson City, NV is seeking a compassionate Customer Service Representative who helps customers with benefits and claims, resolves issues, and delivers high satisfaction. You will listen, educate, and guide customers, and use AI-enabled tools during training to improve service quality.

Requires 6+ months of customer service experience, basic computer skills, and residency in PST states NV/OR/WA/CA. This full-time role offers competitive pay and benefits.