Healthcare Benefits Advocate – Customer Service

CVSHealth; California; Presencial; USD 23.000 - 43.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision coverage

Paid time off

Retirement savings options

Wellness programs

Descripción de la vacante

CVS Health is seeking a compassionate Customer Service Representative in California to assist members, employers, and providers with benefits and claims. You will educate customers, resolve inquiries, and ensure a high level of satisfaction through empathetic and efficient service.

Responsibilities include listening to customer needs, documenting outcomes, and guiding users to helpful resources while following company policies.

Formación

• 6+ months of customer service experience.
• Basic computer skills.
• Must reside in CA.

Responsabilidades

• Actively listen and advocate for customers, understand their needs and provide guidance and support.
• Resolve customer inquiries and issues efficiently while documenting all interactions.
• Educate customers about available resources and assist them in navigating their options.
• Anticipate customer needs and provide proactive solutions to enhance satisfaction.
• Collaborate with team members and other departments to address service issues and improve outcomes.
• Document all customer correspondence and maintain confidential records of patient information.

Conocimientos

Empathy

Communication skills

Multitasking

Educación

High School Diploma or equivalent

Descripción del empleo

CVS Health is seeking a compassionate Customer Service Representative in California to assist members, employers, and providers with benefits and claims. You will educate customers, resolve inquiries, and ensure a high level of satisfaction through empathetic and efficient service.

Responsibilities include listening to customer needs, documenting outcomes, and guiding users to helpful resources while following company policies.