Health Benefits & Claims Concierge

CVSHealth; Nevada; Sur place; USD 23 000 - 39 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Résumé du poste

CVS Health in the United States seeks a compassionate Customer Service Representative to care for customers across benefits, claims and provider interactions. You will educate customers about their benefits and resolve issues with empathy and accuracy.

Your role includes researching issues, documenting outcomes, and using AI-enabled tools to enhance service while meeting quality standards. 40 hours weekly; full-time.

Qualifications

• 6+ months of customer service experience.
• Basic computer skills.
• Must live in PST - State of NV, OR, WA, CA.
• High School Diploma, GED, or equivalent experience.
• Preferred: 1+ year of customer service in a contact center.
• Microsoft Office experience preferred.

Responsabilités

• Actively listen and advocate for customers, understand their needs and provide guidance and support.
• Resolve inquiries and issues efficiently while documenting all interactions.
• Educate customers about available resources and assist them in navigating their options.
• Anticipate customer needs and provide proactive solutions to enhance satisfaction.
• Collaborate with team members and other departments to address service issues and improve outcomes.
• Document all customer correspondence and maintain confidential records of patient information.
• Utilize AI-enabled tools during training and servicing to improve efficiency.
• Follow policies, procedures, and the CVS/Aetna Code of Conduct.

Connaissances

Customer service

Formation

High School Diploma or GED

Outils

Microsoft Office

Description du poste

CVS Health in the United States seeks a compassionate Customer Service Representative to care for customers across benefits, claims and provider interactions. You will educate customers about their benefits and resolve issues with empathy and accuracy.

Your role includes researching issues, documenting outcomes, and using AI-enabled tools to enhance service while meeting quality standards. 40 hours weekly; full-time.