Health Benefits Assistant

U.S. Department of Veterans Affairs; Lebanon (Lebanon County); On-site; USD 42,000 - 56,000; Full time

Job summary

The U.S. Department of Veterans Affairs Lebanon VA Medical Center seeks a Health Benefits Assistant to support the Central Business Office within Health Administration Services.

The role handles enrollment, eligibility, and benefits inquiries, advising Veterans in person and by phone, and guiding them through VA rules and procedures. You will verify eligibility in systems such as VIS, VES, SHARE, DPRIS, ILER and VBMS, process 10-10EZ data, conduct outreach to underserved veterans, and help

Responsibilities

• Advise applicants in person and by phone regarding health care benefits and eligibility requirements.
• Input 10-10EZ information into VES and process reenrollments.

Job description

This Health Benefits Assistant position works as part of the Central Business Office (CBO) for the Health Administration Services (HAS) at the Lebanon VA Medical Center and all its Community Clinics.

Duties include but are not limited to: Performs a wide range of enrollment, eligibility, benefits, requiring thorough and current knowledge of VA rules, regulations, policies, and procedures. Advises applicants in person and by phone regarding health care benefits, eligibility requirements, and administrative rights; initiates processes to establish care and notifies appropriate staff. Responds to complex technical questions, provides administrative guidance, and offers verbal and written information on non-medical benefits; refers Veterans to VBA Benefits Counselors when appropriate. Researches and resolves complex eligibility and entitlement inquiries; ensures timely, complete, and empathetic customer service. Independently verifies eligibility using systems such as VIS, VES, SHARE, DPRIS, ILER and VBMS; maintains current knowledge through training and self-education. Communicates regularly with the HEC to ensure accurate enrollment and eligibility data; issues detailed explanations when applicants are ineligible. Serves as initial contact for enrollment; inputs 10-10EZ information into VES, processes reenrollments, and connects Veterans with needed programs. Generates, processes, and tracks Veteran Identification Cards; works with national contacts to resolve conflicts.- Completes Means Tests, collects and interprets financial information, explains requirements, and ensures accurate assessment of copay responsibilities. Ensures high-quality data integrity in MPI systems; resolves ICN exceptions, duplicate records, and demographic discrepancies; protects data per regulations. Demonstrates strong interpersonal skills, provides clear instructions and written correspondence, and manages emergency situations when needed. Performs enrollment outreach for underserved veterans through internal projects and external resource events by working with other community partners and veterans organizations. Collaborates with other service lines to educate and identify every available pathway that may connect veterans to the care needed.

Work Schedule: Monday - Friday, 7:30 am - 4:00 pm with occasional evenings, weekends and holidays. Virtual: This is not a virtual position. Position Description/PD#: Health Benefits Assistant/PD07159LS Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized