Health Benefits Assistant

US-Department-of-Veterans-Affair; Edisonville (PA); On-site; USD 32,000 - 42,000; Full time

Job summary

The Health Benefits Assistant position at Lebanon VA Medical Center supports the Central Business Office within Health Administration Services. It involves processing patient eligibility, entering demographics, insurance, and income data, and ensuring accuracy in communications with veterans and families.

Applicants should have at least one year of specialized experience at GS-04 level or equivalent, with strong customer service and attention to detail.

Qualifications

• One year of specialized experience at GS-04 level or equivalent.
• Experience interviewing patients, entering demographics, insurance and income data by phone, email or in person.
• Strong customer service, problem solving and attention to detail.
• Combination of education and experience allowed at higher levels.

Skills

Customer service

Data entry

Problem solving

Attention to detail

Education

Education: 4 years above high school

Job description

This Health Benefits Assistant position works as part of the Central Business Office (CBO) for the Health Administration Services (HAS) at the Lebanon VA Medical Center and all its Community Clinics. To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/04/2026

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-04 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
  1. Customer and Patient facing service - Interviews patients applying for medical benefits and entering demographics, insurance, and income information in to Databases by telephone, email or in-person.
  2. Possess strong customer service, problem solving skills and attention to detail.
  3. Actively listens to customers through demonstrating respect and concern for customer concerns.
  4. Monitors enrolled patient database information on a regular basis for updates to health insurance data and income assessments demonstrating computer skills. OR,

• Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have four (4) years of education above the high school level in any field for which high school graduation or the equivalent is the normal prerequisite. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school. (TRANSCRIPTS REQUIRED). OR,
• Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of 6 months specialized experience and 3 years of education above the high school level. NOTE: Only education beyond the second year can be used in combination with specialized experience to qualify for this grade.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.