Healing-Centered Therapy Intake Coordinator

Valliant Consulting Group; Nambe Pueblo (NM); On-site; USD 36,000 - 46,000; Full time

Job summary

Nest Therapy Services seeks an Intake Coordinator to be the first point of contact for clients, families, and referral partners. You will support client intake, scheduling, administrative processes, and day-to-day clinical operations in a welcoming, healing-centered environment.

The role works with clinical, program, and administrative staff to ensure quality client care and operational excellence while maintaining trauma-informed, culturally responsive services.

Qualifications

• An Associate's degree in Human Services, Social Work, Psychology, Education, Public Health, Business Administration, Communications, or a related field.

Responsibilities

• Serve as the primary point of contact for clients, families, and community members accessing TRS Clinical Services.
• Respond to inquiries and provide information regarding services, referrals, and treatment options.
• Maintain a welcoming, trauma-informed, healing-centered, and culturally responsive front lobby environment and experience for clients.
• Coordinate client intake, onboarding, and enrollment processes.
• Assist clients with completing intake paperwork, consent forms, releases of information, and required documentation.
• Schedule intake appointments and maintain communications throughout the intake process.
• Conduct appointment reminders, follow-up communications, and engagement outreach.
• Coordinate referral, provider matching, waitlist management, and service navigation.
• Connect clients and families with the communication resources and support services TRS offers.
• Maintain accurate client records while ensuring confidentiality and HIPAA compliance.

Skills

Interpersonal skills

Organizational skills

Communication skills

Education

Associate's degree in Human Services

Bachelor's degree preferred

Tools

Google Workspace

Microsoft Office

Job description

Nest Therapy Services seeks an Intake Coordinator to be the first point of contact for clients, families, and referral partners. You will support client intake, scheduling, administrative processes, and day-to-day clinical operations in a welcoming, healing-centered environment.

The role works with clinical, program, and administrative staff to ensure quality client care and operational excellence while maintaining trauma-informed, culturally responsive services.