Client Care & Scheduling Specialist

Mental Healthcare Careers; Santa Ana (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

Mental Healthcare Careers is seeking an Intake Coordinator to manage intake calls and emails, scheduling appointments with the appropriate therapist or APRN, and answer practice-related questions. The role emphasizes attention to detail and the ability to prioritize multiple projects independently.

You will coordinate with clinicians to fill schedules, ensure caseloads align with POM Policies & Procedures, and provide guidance on scheduling best practices.

Qualifications

• Manage intake calls (respond to phone and email inquiries, schedule intake appointments with appropriate therapist or APRN).
• High attention to detail and ability to prioritize various projects independently.
• Ability to handle and provide straight-forward feedback to the administrative team members.
• Be a problem solver and think ahead to ensure any challenges don’t greatly impact progress or outcomes for clients.
• Ability to set goals and develop achievable timelines to hit them.
• Have a growth mindset.
• Other duties may be assigned.
• Passion for working with others (being collaborative) and helping our team members grow.
• Have a 60% conversion rate monthly (contacts converted to confirmed appointments).
• Coordinate with clinicians on filling their schedules.
• Fill clinicians caseloads to POM Policies & Procedures.
• Fill new hire caseloads according to POM Policies & Procedures.
• Provide direction to clinicians and administration teams on best practices for improving scheduling processes.
• Provide metrics to the Administrative Leader on intake stats.
• Ability to identify areas where we need improvement in the client intake process and initiate the improvement measures.

Responsibilities

• Manage intake calls (phone and email inquiries) and schedule intake appointments with appropriate therapist or APRN.
• Coordinate with clinicians to fill their schedules.
• Fill clinicians caseloads according to POM Policies & Procedures.
• Provide direction to clinicians and admin teams on scheduling best practices.
• Provide intake metrics to the Administrative Leader.
• Identify areas for improvement in the client intake process and initiate improvement measures.

Job description

Mental Healthcare Careers is seeking an Intake Coordinator to manage intake calls and emails, scheduling appointments with the appropriate therapist or APRN, and answer practice-related questions. The role emphasizes attention to detail and the ability to prioritize multiple projects independently.

You will coordinate with clinicians to fill schedules, ensure caseloads align with POM Policies & Procedures, and provide guidance on scheduling best practices.