Healing Center Operations & Client Intake Coordinator

Central Council Tlingit & Haida Indian Tribes; Juneau (AK); On-site; USD 46,000 - 51,000; Full time

Job summary

Central Council Tlingit & Haida Indian Tribes in Juneau, AK seeks a Behavioral Services Coordinator to oversee the CBS Healing Center front desk, coordinate schedules with clinicians, and maintain confidential records. You will support communication channels, handle referrals, and assist with program logistics in a fast-paced tribal health environment.

The role requires strong organization, excellent communication, and the ability to manage multiple priorities while maintaining trauma-informed,

Qualifications

• AA Degree in Business, Social Sciences, or closely related field.
• Two (2) years related experience.
• Two (2) years supervisory experience.
• Substitution for degree
• Two (2) years+ related experience.

Responsibilities

• Oversee front desk operations of the CBS Healing Center.
• Analyze and apply program guidelines, policies, and procedures for moderately complex issues with minimal supervision.
• Monitor and process participant inquiries and referrals from multiple sources (email, phone, etc.).
• Schedule participants with clinicians, maintaining full and accurate clinical schedules, including psychological testing clinics.
• Assist participants with accessing their electronic health record patient portal.
• Compile timely statistical data for grants, operations, and reporting needs.
• Develop and maintain confidential records, including participant charts and intake paperwork.
• Collect participant satisfaction surveys regularly.
• Manage shared communication channels (Healing Center inbox, voicemail, faxes).
• Work closely with the Health Information Coordinator (HIC) for record releases, court-ordered requests, subpoenas, and related compliance.
• Manage interdepartmental referrals, ensuring protocol adherence and invoicing as needed.
• Maintain knowledge of Behavioral Services theories, principles, and program guidelines.
• Ensure adherence to HIPAA and 42 CFR confidentiality regulations.
• Manage Divvy Card purchases, including coding and approval submission.
• Assist with logistics for Community & Behavioral Services events and programs.
• Process incoming and ongoing mail following procedures.
• Collaborate with clinicians to resolve client needs.
• Maintain trauma-informed environment by managing Healing Center opening/closing and upkeep of common areas.
• Apply deescalation strategies when indicated and ensure interactions with participants are trauma-informed, professional, and within the appropriate scope and boundaries of this role.
• Ensure clinical schedules are complete and accurate, and reminders are being sent appropriately.
• Communicate and handle tasks related to holidays and office closures.
• Provide administrative support, including booking staff travel and processing invoices.
• Participate in or facilitate meetings such as safety and quality improvement sessions
• Possible supervision of administrative assistant staff
• Perform other duties as assigned

Skills

Communication skills

Computer skills

Organizational skills

Flexible hours

Analytical thinking

Prioritization

Deescalation

Confidential records

Customer service

Cultural sensitivity

Tribal knowledge

Education

AA Degree in Business, Social Sciences, or closely related field

High School Diploma

Job description

Central Council Tlingit & Haida Indian Tribes in Juneau, AK seeks a Behavioral Services Coordinator to oversee the CBS Healing Center front desk, coordinate schedules with clinicians, and maintain confidential records. You will support communication channels, handle referrals, and assist with program logistics in a fast-paced tribal health environment.

The role requires strong organization, excellent communication, and the ability to manage multiple priorities while maintaining trauma-informed,