Behavioral Health Front Desk & Care Coordination

Holland America-Princess (Holland America Dawson City Inn); Juneau (AK); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Retirement benefits

Paid time off

Parental leave

Health insurance

Dental

Vision

Life insurance

Short-term disability

Long-term disability

Job summary

SEARHC in Juneau, AK is hiring for an administrative support role in a behavioral health setting. You will greet patients, verify information, and enter data into the electronic health record to support accurate billing and scheduling.

The position emphasizes confidentiality, multi-tasking, and compassionate client interaction. Two years of office experience are preferred; HIPAA compliance and EHR proficiency are required, with on-the-job training provided in crisis management and billing

Qualifications

• High school diploma or equivalent.
• Must currently hold or be actively pursuing certification as a Behavioral Health Aide or Chemical Dependency Counselor.
• Two years of office experience, medical office experience preferred.

Responsibilities

• Greet and assist patients and family at the designated facility.
• Check patients in/out for appointments and schedule follow-ups.
• Enter demographic, financial and insurance data into the EHR for accurate billing.
• Schedule telehealth connections for clients to connect from other locations.
• Maintain confidentiality and securely handle confidential materials.

Skills

Verbal communication

Written communication

Problem solving

Time management

Data entry

Customer service

Education

High school diploma

Certification as Behavioral Health Aide or Chemical Dependency Counselor

Tools

Microsoft Office

Electronic Health Records (EHR)

Job description

SEARHC in Juneau, AK is hiring for an administrative support role in a behavioral health setting. You will greet patients, verify information, and enter data into the electronic health record to support accurate billing and scheduling.

The position emphasizes confidentiality, multi-tasking, and compassionate client interaction. Two years of office experience are preferred; HIPAA compliance and EHR proficiency are required, with on-the-job training provided in crisis management and billing