Headend Engineer

Hotwire Communications Ltd; Tucker (GA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Healthcare/Dental/Vision

401K with match

Paid vacation & holidays

Volunteer time

Parental leave

Service discounts

Referral bonuses

Entertainment discounts

Job summary

Hotwire Communications Ltd is seeking an experienced Telecommunications Technician to implement new technologies and manage structured wiring across all company facilities. You will monitor IPTV quality, analyze data from monitoring systems, and support headend infrastructure including satellite receivers and encoders.

Responsibilities include installation, labeling, and configuration of equipment, plus developing your skills for professional growth within a dynamic telecom environment.

Qualifications

• Associate degree or equivalent with telecommunication/RF or satellite certs.
• Minimum of 3 years related telecom/RF/satellite experience.
• Strong Head-End knowledge and computer skills.
• Understanding of IPTV, IP multicast, video codecs, and standards.

Responsibilities

• Work with the engineering department on new technologies or services.
• Design, build and maintain structured wiring for data flow in all facilities.
• Create and maintain preventive maintenance and replacement schedules for UPS, batteries, generators, HVAC, sensors, and other diagnostic tools.
• Monitor IPTV services and linear channels for Audio/Video quality.
• Analyze real-time and historic data to proactively address issues.
• Monitor and support Headend Infrastructure and equipment (satellite receivers, encoders/transcoders, VOD Catchers, middleware, servers).
• Coordinate with NOC and other teams to resolve issues and perform maintenances.
• Install, wire, label, and configure equipment.
• Develop skills to advance professionally.

Skills

Head-End knowledge

IPTV

Video codecs

LAN/WAN

Ethernet/fiber/coax

Power systems

HVAC

Driver's license

Education

Associate’s degree in Engineering, Telecommunication, RF, or satellite certifications

Job description

• Work with the engineering department on the implementation of new technologies or services.
• Design, build and maintain all structured wiring to ensure efficient data flow and organization in all company facilities.
• Create and maintain preventive maintenance and equipment replacement schedules for UPS, battery backup, power generators, HVAC, environmental sensors, and other predictive diagnostic tools.
• Monitor IPTV services and linear channels for Audio/Video quality.
• Analyze real-time and historic data from monitoring systems to proactively address issues.
• Actively monitor and support Headend Infrastructure and equipment including but not limited to Satellite receivers, encoders/transcoders, VOD Catchers, AD insertion, middleware and servers.
• Efficiently coordinate with NOC and other engineering teams to resolve technical issues and to conduct scheduled maintenances.
• Perform installation, wiring, labeling and configuration of equipment.
• Continuously develop skills to advance professionally.
• Performs other related duties as required or assigned.

Duties / Responsibilities

• Work with the engineering department on the implementation of new technologies or services.
• Design, build and maintain all structured wiring to ensure efficient data flow and organization in all company facilities.
• Create and maintain preventive maintenance and equipment replacement schedules for UPS, battery backup, power generators, HVAC, environmental sensors, and other predictive diagnostic tools.
• Monitor IPTV services and linear channels for Audio/Video quality.
• Analyze real-time and historic data from monitoring systems to proactively address issues.
• Actively monitor and support Headend Infrastructure and equipment including but not limited to Satellite receivers, encoders/transcoders, VOD Catchers, AD insertion, middleware and servers.
• Efficiently coordinate with NOC and other engineering teams to resolve technical issues and to conduct scheduled maintenances.
• Perform installation, wiring, labeling and configuration of equipment.
• Continuously develop skills to advance professionally.
• Performs other related duties as required or assigned.

Minimum Qualifications

• Associate’s degree in Engineering, Telecommunication, RF, and or satellite certifications or equivalent
• Minimum of 3 years related telecommunication industry or RF/satellite experience required
• Strong Head-End knowledge and computer related skills
• Understanding of IPTV, IP multicast, video codecs, and standards
• Excellent Audio/Visual observation skills to identify impairments and quality issues
• Must have active and clean, non-restrictive, state issued driver’s license in State where hired
• Computer proficiency required in Microsoft Office and Visio, with a higher level of proficiency in Excel, preferred
• Knowledge of LAN/WAN principles.
• Working knowledge of the principles in Ethernet, fiber and coax wiring
• Knowledge of DC and AC power systems and HVAC and AC systems

Benefits

• Comprehensive Healthcare/Dental/Vision Plans
• 401K Retirement Plan with Company Match
• Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
• Paid Volunteer Time
• Paid Parental Leave
• Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service
• Employee Referral Bonuses
• Exclusive Entertainment Discounts/Perks

Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.