Headend Engineer

Hotwire Communications; Tucker (GA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401K Retirement Plan with CompanyMatch

Paid Vacation, Sick Time, and Holidays

Hotwire Service Discounts

Job summary

Hotwire Communications is seeking an experienced engineer to support the Headend infrastructure, IPTV quality monitoring, and the design and maintenance of structured wiring across facilities.

The role involves implementing new technologies, analyzing monitoring data, and coordinating with NOC and engineering teams to ensure reliable service delivery. A 3+ year telecom background and hands-on power/HVAC knowledge are essential.

Qualifications

• Associate degree in Engineering, Telecommunication, RF, or satellite certifications or equivalent.
• At least 3 years of telecommunication/RF-satellite experience.
• Strong Head-End knowledge and computer skills.
• Understanding of IPTV, IP multicast, video codecs, and standards.
• Excellent Audio/Visual observation skills to identify impairments and quality issues.
• Must have a valid, clean state driver’s license.
• Proficient in Microsoft Office and Visio; Excel preferred.
• Knowledge of LAN/WAN principles.
• Experience with Ethernet, fiber and coax wiring.
• Knowledge of DC/AC power systems and HVAC.

Responsibilities

• Work with the engineering department on the implementation of new technologies or services.
• Design, build and maintain all structured wiring for efficient data flow across facilities.
• Create and maintain preventive maintenance and equipment replacement schedules for UPS, battery backup, power generators, HVAC and sensors.
• Monitor IPTV services and linear channels for Audio/Video quality.
• Analyze real-time and historic data from monitoring systems to proactively address issues.
• Coordinate with NOC and other engineering teams to resolve issues and conduct scheduled maintenances.
• Install, wiring, labeling and configuration of equipment.
• Continuously develop skills to advance professionally.
• Perform other related duties as required or assigned.

Skills

Head-End systems

IPTV

IP multicast

Video codecs

LAN/WAN

Ethernet/Fiber/Coax

DC/AC power/HVAC

Troubleshooting

Microsoft Office

Visio

Education

Associate’s degree in Engineering, Telecommunication, RF, or satellite certifications

Tools

Microsoft Office

Visio

Excel

Job description

• Work with the engineering department on the implementation of new technologies or services.
• Design, build and maintain all structured wiring to ensure efficient data flow and organization in all company facilities.
• Create and maintain preventive maintenance and equipment replacement schedules for UPS, battery backup, power generators, HVAC, environmental sensors, and other predictive diagnostic tools.
• Monitor IPTV services and linear channels for Audio/Video quality.
• Analyze real-time and historic data from monitoring systems to proactively address issues.
• Actively monitor and support Headend Infrastructure and equipment including but not limited to Satellite receivers, encoders/transcoders, VOD Catchers, AD insertion, middleware and servers.
• Efficiently coordinate with NOC and other engineering teams to resolve technical issues and to conduct scheduled maintenances.
• Perform installation, wiring, labeling and configuration of equipment.
• Continuously develop skills to advance professionally.
• Performs other related duties as required or assigned.

Minimum Qualifications:

• Associate’s degree in Engineering, Telecommunication, RF, and or satellite certifications or equivalent
• Minimum of 3 years related telecommunication industry or RF/satellite experience required
• Strong Head-End knowledge and computer related skills
• Understanding of IPTV, IP multicast, video codecs, and standards
• Excellent Audio/Visual observation skills to identify impairments and quality issues
• Must have active and clean, non-restrictive, state issued driver’s license in State where hired
• Computer proficiency required in Microsoft Office and Visio, with a higher level of proficiency in Excel, preferred
• Knowledge of LAN/WAN principles.
• Working knowledge of the principles in Ethernet, fiber and coax wiring
• Knowledge of DC and AC power systems and HVAC and AC systems

We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:

• 401K Retirement Plan with Company Match
• Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
• Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service

Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.