Commercial Service Technician

Hotwire Communications Ltd; Miami (FL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Healthcare/Dental/Vision plans

401K with company match

Paid vacation and sick time

Paid holidays, including birthday

Volunteer time

Job summary

Hotwire Communications Ltd is seeking a Senior Commercial Service Technician to install, maintain, and repair telecom systems in commercial and residential properties. You will work with IPTV/VOIP, fiber optics, networking, and security devices, following blueprints and installation manuals.

The role requires strong problem-solving and mentoring capabilities. The candidate should have 3–5 years of field experience, relevant certifications, and a clean driver’s license.

Qualifications

• High School Diploma or equivalent required; Associates in Internet Technologies or Engineering preferred.
• Active and clean state driver's license in the hiring state.
• Tech Level III or IV with commercial environment experience.
• 3–5 years' experience installing, testing and troubleshooting cable, phone and internet.
• Knowledge of telecommunications systems and fiber optic cabling.
• Cisco CCT/CCENT or MCSA certifications mentioned.

Responsibilities

• Install, maintain, or repair telecom systems and related equipment on commercial and residential properties.
• Mount and connect control panels, sensors, cameras, and wiring.
• Test data cable and other security systems hardware.
• Review plans and orders to determine materials and procedures.
• Identify and troubleshoot hardware, software, and basic network problems for end users.
• Install and test fiber optic and IP delivery using test gear and meters.
• Ensure operation of cable systems, video, voice, data and security products at completion.
• Troubleshoot service failures from OLT to on-prem devices.
• Provide leadership and mentoring to junior technicians.

Skills

IPTV/VOIP

Networking

Fiber troubleshooting

Wireless

Education

High School Diploma or equivalent

Associates preferred

Tools

Fiber optic testing equipment

Butt-sets

Power meter

Job description

Commercial Service Technician is a senior level technician with advanced technical skills. With strong knowledge of IPTV/VOIP, CAT 5/6, Networking, Wireless and fiber troubleshooting.

RESPONSIBILITIES

• Install, maintain, or repair technology related systems, alarm devices, and related equipment, following blueprints of electrical layouts and building plans on commercial and residential properties.
• Mount and fasten control panels, door and window contacts, sensors, and video cameras, and attach electrical and telephone wiring in order to connect components.
• Install, maintain and/or repair and test data cable, and wiring and other security systems related hardware.
• Inspect installation sites and study work orders, building plans, and installation manuals in order to determine materials requirements and installation procedures have been met.
• Identify, troubleshoots and resolve hardware, software, and basic network related problems encountered by end-users of the network.
• Proficient installation of fiber optic and IP delivery theory when using IP, RF and test equipment, with signal meters, butt-sets, power meter and power source light, and other typical tools and test equipment.
• Test and ensure cable system operations, modern telecom video, voice, security, monitoring and data products and services at completion of installation.
• Perform troubleshooting, analysis and takes corrective actions on complex service affecting issues originating from the OLT through to all connected devices.
• Provides leadership and mentoring to lower level technicians and utilizes previous technical issue identification to develop processes and training to reduce re-occurrence.
• Identifies, evaluates and resolves residential and commercial service affecting issues from the OLT to on premise devices.
• Ensures proficiency and complete understanding of FTTH systems and all related home components delivering video, data, voice and security services as well as residential Wi-Fi and home networking.
• Troubleshoot and resolve service failures related to computer hardware, software and internet.
• Compliant with safety procedures and requirements.
• Completes all other tasks and responsibilities, which may be reasonably required by supervisor.

MINIMUM QUALIFICATIONS

• High School Diploma or equivalent required, Associates Degree in Internet Technologies or Engineering is preferred
• Must have active and clean, non-restrictive, state issued driver's license in State where hired.
• Tech Level III or Level IV required. Tech must be able to work in the commercial environment
• Must have minimum of 3-5 years' experience installing, testing and troubleshooting cable, phone and internet
• Knowledge in various telecommunications systems and practices
• Must have Fiber Optic Cabling experience
• Cisco Certifications, CCT or CCENT entry level certificates and Microsoft Certifications, MCSA for Office
• Ability to work days, weekends, evenings and holidays and participate with on-call rotation as needed

BENEFITS

• Comprehensive Healthcare/Dental/Vision Plans
• 401K Retirement Plan with Company Match
• Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
• Paid Volunteer Time
• Paid Parental Leave
• Hotwire Service Discounts - for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service
• Employee Referral Bonuses
• Exclusive Entertainment Discounts/Perks

Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.