Service Technician

Hotwire Communications Ltd; Daytona Beach (FL); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Healthcare

401K with match

Paid vacation and sick time

Paid holidays including birthday

Paid volunteer time

Parental leave

Employee discounts

Job summary

Hotwire Communications is seeking a Service Technician to perform quality installation, upgrades, disconnects and troubleshooting across IP and RF services including video, voice and internet.

Responsibilities include fiber troubleshooting, router and Wi-Fi setup, CAT5/CAT6 drops, and PC configuration for internet access. The role requires on-call rotation and adherence to safety and company procedures.

Qualifications

• Minimum 5 years’ experience installing, testing and troubleshooting cable, phone and internet.
• Fiber optic cabling experience.
• Proficiency with small hand tools and larger power tools.
• Active and clean state driver's license in the hiring state.
• Comfortable working on ladders and at heights.
• HS diploma or equivalent; associate degree preferred.
• Cisco CCT/CCENT and Microsoft MCSA certifications.
• Ability to work days, weekends, evenings and holidays; on-call rotation.

Responsibilities

• Perform reconnects, disconnects, and service changes per procedures.
• Routinely troubleshoot fiber optics at 1310/1490/1550 nm.
• Administer router, access point and Wi-Fi processes.
• Troubleshoot IP and LAN issues.
• Install CAT5/CAT6 drop wires and connectors.
• Troubleshoot IP issues from demarc to customer premises.
• Install ancillary subscriber equipment.
• Identify fiber connectors and color code.
• Configure customer PCs for internet operation.
• Test and tone drop wires from equipment room to end user.
• Participate in on-call rotation.
• Perform other duties as assigned.

Skills

Fiber optic cabling

Troubleshooting IP/LAN

Router/Wi-Fi configuration

CPE installation

On-call readiness

Education

High School diploma or equivalent

Associates in Internet Technologies or Engineering (preferred)

Cisco CCT/CCENT

Microsoft MCSA

Tools

Fiber testing equipment

Hand and power tools

Ladder safety

Job description

The Service Technician is responsible for quality installation practices including upgrades, disconnects and troubleshooting of all existing services including IP and RF based video, voice and internet, DISH and DIRECTV.

RESPONSIBILITIES

• Perform reconnects, requested and non-pay disconnects, and changes of service, while adhering to: company procedures and safe work practices in order to provide (or remove) services.
• Routinely perform fiber optic troubleshooting with 1310, 1490 and 1550 nm wavelengths.
• Administer router, access point, Bridge and Wi-Fi processes.
• Perform troubleshooting and solution methodologies for IP and LAN.
• Install all types of CAT5/CAT6 drop wire.
• Install connectors on CAT5/CAT6 drop wire.
• Troubleshoot IP issues from any telecommunications demark to customer premise equipment.
• Successfully install all ancillary equipment provided to subscribers.
• Identify fiber connectors and color code.
• Configure customer PCs for successful internet operation.
• Test and tone all drop wires from equipment room to end user location.
• Work on an on-call schedule rotation.
• Other duties as assigned.

MINIMUM QUALIFICATIONS

• Must have minimum of 5 years’ experience installing, testing and troubleshooting cable, phone and internet
• Must have Fiber Optic Cabling experience
• Proficiency using small hand tools and larger power tools
• Must have active and clean, non-restrictive, state issued driver’s license in State where hired.
• Must be comfortable working on a ladder and all heights
• High School Diploma or equivalent required, Associates Degree in Internet Technologies or Engineering is preferred
• Cisco Certifications, CCT or CCENT entry level certificates and Microsoft Certifications, MCSA for Office
• Ability to work days, weekends, evenings and holidays and participate with on-call rotation as needed

BENEFITS

• Comprehensive Healthcare/Dental/Vision Plans
• 401K Retirement Plan with Company Match
• Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
• Paid Volunteer Time
• Paid Parental Leave
• Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service
• Employee Referral Bonuses
• Exclusive Entertainment Discounts/Perks

Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.