Headend Engineer

Hotwire Communications Ltd; Tampa (FL); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Healthcare

401K

Paid vacation

Parental leave

Volunteer time

Discounts

Referral bonuses

Entertainment perks

Job summary

Hotwire Communications Ltd seeks a Headend Engineer to lead construction, operation, and support of headend systems. You will implement and maintain power, cables, cooling, and related infrastructure across company facilities.

The role requires three years in telecom/RF or satellite and strong Head-End knowledge, with excellent problem-solving and data analysis skills. On-site position with comprehensive benefits and growth opportunities.

Qualifications

• Associate’s degree in Engineering, Telecommunication, RF, or satellite certifications or equivalent.
• Minimum of 3 years related telecommunication industry or RF/satellite experience required.
• Strong Head-End knowledge and computer related skills.
• Understanding of IPTV, IP multicast, video codecs, and standards.

Responsibilities

• Lead headend construction, operation, maintenance and support.
• Design, build and maintain structured wiring for data flow across facilities.
• Create preventive maintenance schedules for UPS, power, HVAC, and related systems.
• Monitor IPTV services and channel quality; address issues.
• Coordinate with NOC and engineering teams for maintenance and troubleshooting.
• Install, wire, label and configure headend equipment.

Skills

Head-End knowledge

IPTV/Video codecs

LAN/WAN concepts

Excel proficiency

Microsoft Office

Visio

Education

Associate’s degree in Engineering, Telecommunication, RF, or satellite certifications

Tools

Microsoft Office

Visio

Excel

Job description

The Headend Engineer is responsible for leading Hotwire's headend construction, operation, maintenance, and support. Primarily focused on performing installation, operating and maintaining power systems, structured wiring, cooling, and other physical aspects.

Duties / Responsibilities

• Work with the engineering department on the implementation of new technologies or services.
• Design, build and maintain all structured wiring to ensure efficient data flow and organization in all company facilities.
• Create and maintain preventive maintenance and equipment replacement schedules for UPS, battery backup, power generators, HVAC, environmental sensors, and other predictive diagnostic tools.
• Monitor IPTV services and linear channels for Audio/Video quality.
• Analyze real-time and historic data from monitoring systems to proactively address issues.
• Actively monitor and support Headend Infrastructure and equipment including but not limited to Satellite receivers, encoders/transcoders, VOD Catchers, AD insertion, middleware and servers.
• Efficiently coordinate with NOC and other engineering teams to resolve technical issues and to conduct scheduled maintenances.
• Perform installation, wiring, labeling and configuration of equipment.
• Continuously develop skills to advance professionally.
• Performs other related duties as required or assigned.

Minimum Qualifications

• Associate’s degree in Engineering, Telecommunication, RF, and or satellite certifications or equivalent
• Minimum of 3 years related telecommunication industry or RF/satellite experience required
• Strong Head-End knowledge and computer related skills
• Understanding of IPTV, IP multicast, video codecs, and standards
• Excellent Audio/Visual observation skills to identify impairments and quality issues
• Must have active and clean, non-restrictive, state issued driver’s license in State where hired
• Computer proficiency required in Microsoft Office and Visio, with a higher level of proficiency in Excel, preferred
• Knowledge of LAN/WAN principles.
• Working knowledge of the principles in Ethernet, fiber and coax wiring
• Knowledge of DC and AC power systems and HVAC and AC systems

Benefits

• We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:
• Comprehensive Healthcare/Dental/Vision Plans
• 401K Retirement Plan with Company Match
• Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
• Paid Volunteer Time
• Paid Parental Leave
• Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service
• Employee Referral Bonuses
• Exclusive Entertainment Discounts/Perks

Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.