Headend Engineer

Hotwire Communications Ltd; San Antonio (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Comprehensive Healthcare/Dental/Vision Plans

401K Retirement Plan with Company Match

Paid Vacation, Sick Time, and Holidays

Paid Parental Leave

Hotwire Service Discounts

Employee Referral Bonuses

Exclusive Entertainment Discounts

Job summary

Hotwire Communications Ltd is seeking a Headend Engineer in San Antonio, Texas. This role involves overseeing headend construction, maintenance, and support, alongside key responsibilities like designing structured wiring, monitoring IPTV services, and maintaining equipment schedules. Candidates should have an associate's degree, 3 years of telecom experience, and strong knowledge of head-end systems. Hotwire offers comprehensive healthcare, 401K matching, vacation, and additional perks, ensuring a supportive work environment.

Qualifications

• Minimum of 3 years experience in telecommunications or RF/satellite.
• Understanding of IPTV, IP multicast, and video codecs.
• Active and clean driver’s license is required.

Responsibilities

• Lead headend construction, operation, maintenance, and support.
• Design and maintain structured wiring for efficiency.
• Monitor IPTV services for quality assurance.

Skills

Head-End knowledge

Computer literacy

Audio/Visual observation skills

Knowledge of LAN/WAN principles

Education

Associate’s degree in Engineering or related field

Tools

Microsoft Office

Visio

Excel

Job description

Headend Engineer is responsible for leading Hotwire's headend construction, operation, maintenance, and support. Primarily focused on performing installation, operating and maintaining power systems, structured wiring, cooling, and other physical aspects.

Duties / Responsibilities

• Work with the engineering department on the implementation of new technologies or services.
• Design, build and maintain all structured wiring to ensure efficient data flow and organization in all company facilities.
• Create and maintain preventive maintenance and equipment replacement schedules for UPS, battery backup, power generators, HVAC, environmental sensors, and other predictive diagnostic tools.
• Monitor IPTV services and linear channels for Audio/Video quality.
• Analyze real‑time and historic data from monitoring systems to proactively address issues.
• Actively monitor and support Headend Infrastructure and equipment including but not limited to Satellite receivers, encoders/transcoders, VOD Catchers, AD insertion, middleware and servers.
• Efficiently coordinate with NOC and other engineering teams to resolve technical issues and to conduct scheduled maintenances.
• Perform installation, wiring, labeling and configuration of equipment.
• Continuously develop skills to advance professionally.
• Performs other related duties as required or assigned.

Minimum Qualifications

• Associate’s degree in Engineering, Telecommunication, RF, and or satellite certifications or equivalent.
• Minimum of 3 years related telecommunication industry or RF/satellite experience required.
• Strong Head‑End knowledge and computer related skills.
• Understanding of IPTV, IP multicast, video codecs, and standards.
• Excellent Audio/Visual observation skills to identify impairments and quality issues.
• Must have active and clean, non‑restrictive, state issued driver’s license in State where hired.
• Computer proficiency required in Microsoft Office and Visio, with a higher level of proficiency in Excel, preferred.
• Knowledge of LAN/WAN principles.
• Working knowledge of the principles in Ethernet, fiber and coax wiring.
• Knowledge of DC and AC power systems and HVAC and AC systems.

Benefits

• We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:
• Comprehensive Healthcare/Dental/Vision Plans
• 401K Retirement Plan with Company Match
• Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
• Paid Volunteer Time
• Paid Parental Leave
• Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high‑speed internet, video service, phone, and security service
• Employee Referral Bonuses
• Exclusive Entertainment Discounts/Perks

Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.