Head Universal Banker — Branch Leader & Service Coach

Citigroup Inc.; Plainedge (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Citigroup Inc. is seeking a Head Universal Banker to lead branch teams and deliver exceptional service. You will coach Universal Bankers and Tellers, guide clients through complex transactions, and champion risk controls while driving sales and client satisfaction.

You will mentor staff, model best practices, and ensure adherence to bank standards across channels and service experiences.

Qualifications

• Experience leading Universal Bankers and Tellers.
• Strong customer service and sales skills in a banking environment.
• Knowledge of risk, controls, and branch operations procedures.

Responsibilities

• Lead, coach, and support Universal Bankers and Tellers by modeling service and sales behaviors.
• Guide clients and team members in the branch, handling complex transactions and ensuring a superior experience.
• Champion risk and control by monitoring operations and ensuring policy compliance.

Skills

Leadership

Coaching

Customer Service

Sales

Risk & Compliance

Branch Operations

Job description

Citigroup Inc. is seeking a Head Universal Banker to lead branch teams and deliver exceptional service. You will coach Universal Bankers and Tellers, guide clients through complex transactions, and champion risk controls while driving sales and client satisfaction.

You will mentor staff, model best practices, and ensure adherence to bank standards across channels and service experiences.