Branch Leader & Universal Banker — Client Experience Champion

Citigroup; Delray Beach (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

Citigroup is seeking a Head Universal Banker to lead, coach and mentor the branch team while delivering exceptional service to both internal and external customers. This role executes all service transactions and sales, champions risk controls, and ensures client and team experiences meet Citi standards.

The position focuses on guiding branch staff, promoting digital channels, and addressing client financial needs with a strong leadership and customer-first approach within a Citi environment.

Job description

Citigroup is seeking a Head Universal Banker to lead, coach and mentor the branch team while delivering exceptional service to both internal and external customers. This role executes all service transactions and sales, champions risk controls, and ensures client and team experiences meet Citi standards.

The position focuses on guiding branch staff, promoting digital channels, and addressing client financial needs with a strong leadership and customer-first approach within a Citi environment.