Lead Universal Banker & Branch Experience Leader

Citigroup; Wantagh (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Citigroup in Wantagh, NY is seeking a Head Universal Banker to lead and mentor the branch team while delivering exceptional service to clients.

You will oversee service transactions and sales, coach Universal Bankers and Tellers, champion risk controls, and drive a consistent client experience across online and in-branch channels.

This role requires hands-on leadership, strong communication, and a customer-first approach to deepen relationships and grow the branch.

Responsibilities

• Lead, coach, and support Universal Bankers and Tellers by modeling excellent service behaviors and mentoring on sales, service, and compliance routines.
• Guide both clients and team members in the branch, providing support in complex transactions and ensuring an exceptional client experience.
• Champion risk and control by monitoring day-to-day operations, ensuring compliance with policies, supporting the Branch Manager
• Exhibit strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels (ex: ATM, Online, Mobile, etc.)
• Act as a subject matter expert for the branch and remain flexible in position based on branch coverage needs.

Job description

Citigroup in Wantagh, NY is seeking a Head Universal Banker to lead and mentor the branch team while delivering exceptional service to clients.

You will oversee service transactions and sales, coach Universal Bankers and Tellers, champion risk controls, and drive a consistent client experience across online and in-branch channels.

This role requires hands-on leadership, strong communication, and a customer-first approach to deepen relationships and grow the branch.