Senior Universal Banker & Branch Leader

Citigroup; Downey (CA); On-site; USD 90,000 - 110,000; Full time

Job summary

Citigroup is seeking a Head Universal Banker to lead the branch team, coach Universal Bankers and Tellers, and ensure superior service delivery for clients. The role emphasizes risk control, sales coaching, and maintaining Citi standards across all channel interactions.

The position requires hands-on leadership in a busy branch, with active guidance in complex transactions, product education, and facilitating seamless self-service options for clients.

Qualifications

• Experience in a retail banking environment with a focus on service excellence.
• Demonstrated leadership and mentoring abilities in a branch setting.
• Strong knowledge of banking products, policies, and compliance requirements.

Responsibilities

• Lead, coach, and support Universal Bankers and Tellers by modeling service and sales behaviors.
• Guide clients and team members in the branch, handling complex transactions and ensuring exceptional experiences.
• Champion risk and control by monitoring operations and ensuring policy compliance.
• Promote products and services and educate clients on digital channels (Online, Mobile, ATM).
• Act as a subject matter expert and adapt to branch coverage needs.
• Foster a warm, customer-centric environment and collaborate with branch teammates.

Skills

Leadership

Coaching

Sales

Customer service

Compliance

Branch operations

Product knowledge

Tools

NBS Teller System

Cash recycler

TCR

Job description

Citigroup is seeking a Head Universal Banker to lead the branch team, coach Universal Bankers and Tellers, and ensure superior service delivery for clients. The role emphasizes risk control, sales coaching, and maintaining Citi standards across all channel interactions.

The position requires hands-on leadership in a busy branch, with active guidance in complex transactions, product education, and facilitating seamless self-service options for clients.