Branch Banking Leader - Universal Banker & Coach

Citigroup Inc.; Paramus (NJ); On-site; USD 57,000 - 74,000; Full time

Job summary

Citigroup Inc. seeks a Head Universal Banker to lead a branch team, delivering exceptional service while guiding sales and operations.

You will coach Universal Bankers and Tellers, mentor staff, and ensure compliant, customer-first experiences across transactions and digital channels. You will champion risk controls, model leadership, and drive collaborative client solutions, leveraging Citi’s policies to foster growth and satisfaction.

Qualifications

• 2-4 years of relevant experience.
• Experience with face-to-face customer service, digital engagement and basic sales/referrals.
• Open, client service orientation and desire to help customers.
• Sales experience desired.
• Excellent verbal and written communication skills.
• Analytical and problem solving skills.
• Basic computer and digital tools skills.
• Preferred Retail experience.

Responsibilities

• Lead, coach, and support Universal Bankers and Tellers by modeling excellent service behaviors and mentoring on sales, service, and compliance routines.
• Guide both clients and team members in the branch, providing support in complex transactions and ensuring an exceptional client experience.
• Champion risk and control by monitoring day-to-day operations, ensuring compliance with policies, supporting the Branch Manager
• Exhibits strong sales and service skills, presenting products and services while educating clients on digital channels.
• Act as a subject matter expert for the branch and remain flexible in position based on branch coverage needs.
• Continuously learn new products and demonstrate a customer-first culture.

Skills

Face-to-face customer service

Digital engagement

Basic sales/referrals

Client service orientation

Sales experience

Verbal and written communication

Analytical and problem solving

Basic computer skills

Retail experience

Education

High School diploma or equivalent

Job description

Citigroup Inc. seeks a Head Universal Banker to lead a branch team, delivering exceptional service while guiding sales and operations.

You will coach Universal Bankers and Tellers, mentor staff, and ensure compliant, customer-first experiences across transactions and digital channels. You will champion risk controls, model leadership, and drive collaborative client solutions, leveraging Citi’s policies to foster growth and satisfaction.