Head of Web Experience & Platform Strategy

JP Morgan Chase; City of Rochester (NY); Presencial; USD 150.000 - 190.000; Jornada completa

Descripción de la vacante

J.P. Morgan Workplace Solutions seeks a seasoned Digital Experience Lead to shape and advance our web strategy and technology platform.

You will guide a multidisciplinary team across development, UX, content, analytics and security to deliver high-quality digital experiences on an enterprise WordPress platform, with potential CMS migration. The role emphasizes governance, measurable outcomes, and collaboration with Marketing, Product, Technology and Design to scale capabilities and modernize

Formación

• Extensive experience in web, digital experience, or digital product disciplines, including leading complex web platforms and multidisciplinary teams.
• Hands-on experience running an enterprise WordPress environment day to day, including governance, performance, release/patch management, and security posture.
• Experience delivering authenticated and gated web experiences (SSO, entitlements) and integrating a CMS with downstream systems/martech.
• Strong understanding of modern web development, CMS platforms and web technologies across technical and business teams.
• Deep knowledge of UI/UX, responsive design, information architecture, accessibility and user-centered design principles.
• Experience leading complex web initiatives end-to-end with strategic roadmapping and day-to-day delivery.
• Expertise in accessibility, SEO, site performance, and measurement/optimization operating models.

Responsabilidades

• Own day-to-day health and technical delivery of the enterprise WordPress platform and broader web ecosystem, including governance, performance, and security.
• Lead integration of the CMS with downstream systems and marketing technology to ensure reliable data and experience flow.
• Deliver and evolve authenticated and gated experiences (SSO, entitlements) with Technology and Security.
• Assess platform needs and readiness for replatforming and CMS migration.
• Lead web strategy, roadmap and day-to-day operations, aligning with business needs.
• Manage multidisciplinary web team, setting priorities and standards; govern web development, publishing and QA.
• Establish governance, prioritization and delivery processes; manage agency and partner relationships.
• Champion UI/UX and design systems to improve quality, consistency and speed to market.
• Own web analytics, measurement and optimization including SEO, accessibility and performance.
• Identify opportunities for AI, automation, personalization to improve experiences and operations.
• Translate business strategy into digital experiences with senior stakeholder alignment.

Conocimientos

Digital strategy

WordPress admin

CMS migration

Leadership

UX/UI

Analytics

SEO

Stakeholder mgmt

Data-driven

Security posture

Herramientas

Enterprise WordPress tools

MarTech integration

Descripción del empleo

J.P. Morgan Workplace Solutions seeks a seasoned Digital Experience Lead to shape and advance our web strategy and technology platform.

You will guide a multidisciplinary team across development, UX, content, analytics and security to deliver high-quality digital experiences on an enterprise WordPress platform, with potential CMS migration. The role emphasizes governance, measurable outcomes, and collaboration with Marketing, Product, Technology and Design to scale capabilities and modernize