Head of Voice AI & Speech Experience

TalentAlly; North Carolina; On-site; USD 194,000 - 341,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Telehealth

Flexible work arrangements

Career growth opportunities

401(k) matching

Job summary

Genesys is seeking a Director of Product Management, Voice AI & Speech Experience to own the strategy and execution of AI voice capabilities across Genesys Cloud. You will influence OEM partnerships, evaluate voice tech, and ensure the right voices and languages support enterprise brands.

You will work跨 teams to shape voice experiences, latency, naturalness, and emotional alignment while driving product execution and customer success at scale.

Qualifications

• Required: 10+ years of Product Management, Strategy, Experience Design or related enterprise SaaS or AI fields.
• Proven leadership at Director level or equivalent with cross-functional impact.
• Strong understanding of modern voice AI, conversational AI and speech technologies.

Responsibilities

• Define and own the product strategy and roadmap for AI voice across Genesys Cloud.
• Evaluate and select voice technologies, models, providers, and OEM vs built solutions.
• Partner with Engineering, AI, and GTM teams to translate advances into production capabilities at enterprise scale.
• Lead customer engagements to translate brand voice and customer needs into product requirements.
• Drive cross-functional execution across Product, Engineering, Design, Sales, Marketing and Partners.

Skills

Voice AI

Speech tech

Product strategy

Enterprise SaaS

Customer-facing

Job description

Genesys is seeking a Director of Product Management, Voice AI & Speech Experience to own the strategy and execution of AI voice capabilities across Genesys Cloud. You will influence OEM partnerships, evaluate voice tech, and ensure the right voices and languages support enterprise brands.

You will work跨 teams to shape voice experiences, latency, naturalness, and emotional alignment while driving product execution and customer success at scale.