Principal AI Engineer – Agentic Voice & GenAI Leader

GM Financial; Fort Worth (TX); Ibrido; USD 140.000 - 210.000; Tempo pieno

Vantaggi offerti da questo lavoro

401K matching

Tuition assistance

New parents leave

Descrizione del lavoro

GM Financial Technology seeks a hands-on Principal Engineer to lead agentic voice AI solutions in a contact center. You will steer strategy, architecture, and production deployment with AWS, Azure, and telephony experience, while mentoring teams and delivering enterprise-grade Gen AI solutions.

You will partner with product, security, and governance to ensure compliant, scalable AI capabilities, and drive continuous improvement with thought leadership.

Competenze

• Greater than 10 years in software engineering.
• 2+ years in Gen AI and/or Agentic AI.
• 3-5 years leading through mentorship in Gen AI / Agentic AI.
• 3-5 years leading projects through influence.

Mansioni

• Lead strategy, design, and deployment of agentic voice AI in contact centers.
• Mentor AI engineering teams and grow talent across projects.
• Define AI architecture, patterns, and development practices.
• Collaborate with product, security, governance, and architecture teams.
• Drive innovation and evaluate emerging Generative AI technologies.

Conoscenze

AI leadership

Agentic AI

Python

C#

Java

Architectural design

Communication

Formazione

Bachelor's degree in CS or related

Strumenti

LangChain

LlamaIndex

APIs / microservices

RAG pipelines

Descrizione del lavoro

GM Financial Technology seeks a hands-on Principal Engineer to lead agentic voice AI solutions in a contact center. You will steer strategy, architecture, and production deployment with AWS, Azure, and telephony experience, while mentoring teams and delivering enterprise-grade Gen AI solutions.

You will partner with product, security, and governance to ensure compliant, scalable AI capabilities, and drive continuous improvement with thought leadership.