Head of US Operations & Client Experience

confidential; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

Identity is seeking an experienced, US-based leader to own the client experience function across the US market. You will set strategy, manage growth targets, and build the team and partner network needed to scale the region, while acting as senior relationship manager for our largest US clients.

This is a hands-on role: you will perform the work as well as lead the people doing it, driving client success and measurable outcomes in a fast-paced environment.

Qualifications

• Experience leading cross-functional teams and client programs.
• Track record of driving growth and hitting targets.
• Ability to build and manage partner networks in a US market.

Responsibilities

• Own and execute the US client experience strategy.
• Lead growth initiatives and scale the US market.
• Develop processes and team structure to support client success.

Skills

Leadership

Strategic planning

Business development

Client relationship management

Tools

CRM systems

Job description

Identity is seeking an experienced, US-based leader to own the client experience function across the US market. You will set strategy, manage growth targets, and build the team and partner network needed to scale the region, while acting as senior relationship manager for our largest US clients.

This is a hands-on role: you will perform the work as well as lead the people doing it, driving client success and measurable outcomes in a fast-paced environment.