VP, Client Success & Growth — Equity Eligible

IdentityLogic Consulting LLC; United States; Remote; USD 180,000 - 240,000; Full time

Benefits offered by this job

Equity participation negotiable

Job summary

IdentityLogic Consulting LLC is seeking an experienced Client Success Leader to own the client experience and account health across our Identity and IAM portfolio. You will act as executive sponsor on key accounts, collaborating with delivery and BD on renewals, expansions, and recovery of at-risk clients.

This role requires a track record of growing accounts, improving satisfaction metrics, and presenting to C-level sponsors.

Qualifications

• 12+ years client-facing experience in IT consulting, IAM, or enterprise software.
• Proven leadership of an account management or client success organization.
• Track record of growing accounts and improving NPS or satisfaction metrics.
• Comfort presenting to and negotiating with C-level client sponsors.
• US-based with unrestricted work authorization.

Responsibilities

• Own client experience, account health, and post-sale relationship across the portfolio.
• Serve as executive sponsor on key accounts; build relationships with client sponsors and economic buyers.
• Drive renewals and account expansion in partnership with the BD team.
• Operate the client health framework: NPS, executive QBRs, escalation handling.
• Recover at-risk accounts; lead recovery plans with delivery leadership.
• Build the client services function as the firm scales: hiring, playbooks, tooling.
• Represent client voice in delivery, methodology, and product investment decisions.

Skills

Senior client success leader

Executive sponsorship & relationship

Account renewals & expansion

NPS improvement

IAM domain knowledge

US work authorization

Job description

IdentityLogic Consulting LLC is seeking an experienced Client Success Leader to own the client experience and account health across our Identity and IAM portfolio. You will act as executive sponsor on key accounts, collaborating with delivery and BD on renewals, expansions, and recovery of at-risk clients.

This role requires a track record of growing accounts, improving satisfaction metrics, and presenting to C-level sponsors.