Head of U.S. Retail Ops & Expansion

UNice, Inc; Atlanta (GA); On-site; USD 120,000 - 180,000; Full time

Job summary

UNice, Inc. is seeking a Director of Retail Operations to lead its U.S. retail presence. The role requires managing multiple stores, driving sales, and guiding expansion efforts while ensuring operational excellence and superior customer experiences.

The ideal candidate brings 5+ years in retail operations with multi-location responsibility, strong leadership, and expertise in inventory, merchandising, and sales analytics. English fluency is essential; Chinese is a plus.

Qualifications

• 5+ years of retail operations management experience, including multi-location or chain stores.
• Proven track record in new store openings and expansion.
• Strong leadership with ability to develop teams.
• Proficiency in inventory control, merchandising, and sales performance analysis.
• Fluent in English; Chinese proficiency is a plus.
• Excellent communication and problem-solving skills.

Responsibilities

• Lead daily operations for multiple retail stores across the U.S., ensuring sales goals are met or exceeded.
• Develop and execute sales strategies in alignment with company growth plans.
• Oversee store expansion, including site selection, evaluation, and launch coordination.
• Monitor store performance metrics and implement action plans for improvement.
• Ensure operational compliance, inventory accuracy, and effective merchandising.
• Recruit, train, and mentor store managers and staff to deliver high performance.
• Conduct market research to identify opportunities and stay ahead of industry trends.
• Prepare and present regular performance reports to senior leadership.

Skills

Leadership

Bilingual (English/Chinese)

Sales performance analysis

Inventory control

Merchandising

Multi-location management

Job description

UNice, Inc. is seeking a Director of Retail Operations to lead its U.S. retail presence. The role requires managing multiple stores, driving sales, and guiding expansion efforts while ensuring operational excellence and superior customer experiences.

The ideal candidate brings 5+ years in retail operations with multi-location responsibility, strong leadership, and expertise in inventory, merchandising, and sales analytics. English fluency is essential; Chinese is a plus.