Director of Retail Operations

24 Seven Talent; West Hollywood (CA); On-site; USD 180,000 - 240,000; Full time

Job summary

24 Seven Talent seeks a Director of Retail to lead growth of a rapidly expanding luxury retail portfolio, shaping openings, operations, and client experience across domestic and international markets.

The role emphasizes building scalable systems, developing strong teams, and delivering an exceptional client journey in a fast-moving, creative environment with travel to launches and new markets.

Qualifications

• 8+ years in progressive retail operations leadership.
• Experience in luxury, contemporary, fashion, lifestyle, or high-touch retail.
• Proven ability to open stores and build teams.
• Strong financial, people leadership, and analytics skills.

Responsibilities

• Lead operational strategy for domestic and international store portfolio.
• Oversee new openings, staffing plans, training, and onboarding.
• Develop scalable store standards, SOPs, and best practices.
• Drive store performance, payroll, budgets, and profitability.
• Partner with Finance, HR, Marketing, IT, Visual Merchandising, and Buying.

Skills

Retail leadership

Luxury fashion experience

Store openings

Team development

Budget & profitability

Cross-functional collaboration

Travel willingness

Job description

Lead the growth of a rapidly expanding luxury retail business with a strong global vision. This is an opportunity for a strategic, hands-on retail leader to shape how stores open, operate, and deliver an exceptional client experience across domestic and international markets.

The Director of Retail will lead operational strategy for a growing portfolio of stores, including new openings, team development, performance management, client experience, inventory, and cross-functional execution. The role is ideal for someone who enjoys building scalable systems, developing strong teams, and bringing structure to a fast-moving, creative environment.

What You Will Lead

• Retail operations strategy across domestic and international locations
• New store openings, operational readiness, staffing plans, and training
• Scalable store standards, SOPs, and best practices
• Recruiting, onboarding, coaching, and leadership development
• Store performance, payroll, budgets, productivity, and profitability
• Inventory, merchandising, clienteling, and elevated client experience
• Cross-functional partnership with Finance, HR, Marketing, Design, IT, Visual Merchandising, and Buying
• Retail compliance, employee relations, and operational risk management

What Makes This Opportunity Exciting

• Direct impact on a high-growth retail expansion strategy
• Opportunity to build the operating model for a growing global store portfolio
• High visibility across leadership and key business partners
• Creative, entrepreneurial environment with room to make meaningful improvements
• Travel and involvement in store launches, market growth, and team building

What You Bring

• 8+ years of progressive retail operations experience, including multi-store leadership
• Background in luxury, contemporary, fashion, lifestyle, or high-touch retail
• Experience opening stores and building teams from the ground up
• Strong operational, financial, and people leadership skills
• Experience with labor planning, inventory, retail systems, and store performance reporting
• Strong cross-functional communication, organization, and problem-solving abilities
• Willingness to travel frequently within the United States and internationally