Head of Tutor Ops & Growth

Big Internet Seller Services Inc; United States; A distancia; USD 200.000 - 300.000; Jornada completa

Descripción de la vacante

ClassDojo is seeking a people-oriented leader to manage and grow the Tutor Operations team, partnering with Product and business leadership to scale the marketplace and improve tutor supply, reliability, and customer support.

You will coach the team, set ambitious goals, use AI tools to increase efficiency, and translate frontline insights into the product roadmap while focusing on margins and user outcomes.

Formación

• Proven track record of people management and leadership.
• Experience running operations at a tech company, ideally for a marketplace.
• Analytical, sets measurable goals and uses data to prioritize.
• Own outcomes, not just processes.
• Hands-on executor who uses AI to increase productivity.

Responsabilidades

• Lead the Tutor Operations team, covering tutor supply acquisition and retention, session reliability and quality, customer support, tutor community, and manual operations: set ambitious goals, coach, give direct feedback and help each person grow.
• Drive top-line growth: shape Tutor's growth strategy with Product, bring frontline insights into roadmap decisions, and staff launches with ops support.
• Coach the team to ensure a balanced mix of tutors across subjects, grades, time slots, languages and locales, raising quality and reliability.
• Oversee customer support for families and tutors, aiming for fast, accurate and increasingly automated service.
• Prioritize ruthlessly: focus on fewer things done well, protect capacity, and tie processes to business outcomes.

Conocimientos

People management

Leadership

Marketplace operations

Data-driven

AI tooling

Descripción del empleo

ClassDojo is seeking a people-oriented leader to manage and grow the Tutor Operations team, partnering with Product and business leadership to scale the marketplace and improve tutor supply, reliability, and customer support.

You will coach the team, set ambitious goals, use AI tools to increase efficiency, and translate frontline insights into the product roadmap while focusing on margins and user outcomes.