Head of Tutor Ops & Growth Strategy (Remote)

Bazeta; United States; Remote; USD 200,000 - 255,000; Full time

Job summary

ClassDojo is seeking a Head of Tutor Strategy & Operations to lead the Tutor Operations team, acquiring and retaining tutors, ensuring session reliability and quality, and supporting families and tutors. The role collaborates with Product to advance the roadmap and uses AI-powered tools to raise efficiency.

You'll focus on growing the marketplace, expanding tutor mix, and driving outcomes with data-driven decisions in a fully remote setup.

Qualifications

• Strong record of people management and leadership.
• Led operations at a tech company, ideally for a marketplace.
• Analytical: sets measurable goals, digs into data, and prioritizes.
• Owns outcomes, not just processes, and challenges senior leaders.
• Hands-on executive who uses AI to get more done.

Responsibilities

• Lead the Tutor Operations team covering tutor supply, session reliability, quality, and support.
• Shape Tutor's growth strategy with Product and drive roadmap decisions.
• Ensure a diverse mix of tutors across subjects, grades, slots, languages, and locales.
• Automate customer support to improve quality while reducing cost per contact.
• Prioritize ruthlessly and align team processes with business outcomes.

Skills

People management

Leadership

Operations management

Data analysis

AI automation

Cross-functional collaboration

Job description

ClassDojo is seeking a Head of Tutor Strategy & Operations to lead the Tutor Operations team, acquiring and retaining tutors, ensuring session reliability and quality, and supporting families and tutors. The role collaborates with Product to advance the roadmap and uses AI-powered tools to raise efficiency.

You'll focus on growing the marketplace, expanding tutor mix, and driving outcomes with data-driven decisions in a fully remote setup.