Head of Tutor Strategy & Operations

Classdojo; Oregon; Híbrido; USD 200.000 - 255.000; Jornada completa

Descripción de la vacante

ClassDojo's Dojo Tutor is seeking a Head of Tutor Operations to lead a growing two-sided marketplace of families and tutors in a fast‑moving, AI‑driven product team. You will own tutor acquisition, retention, and service quality, while partnering with Product and leadership to scale impact.

The role demands exceptional people leadership, data‑driven decision making, and a hands‑on approach to building tools and processes that improve reliability and customer experience across the Tutor network.

Formación

• Proven leadership of teams in a tech company or marketplace
• Strong analytical skills with data-driven decision making
• Experience scaling operations and improving reliability

Responsabilidades

• Lead the Tutor Operations team across tutor acquisition and retention, session reliability and quality, customer support, and tutor community.
• Shape growth strategy with Product and staff launches with ops support.
• Coach the team to optimize supply across subjects, grades, time slots, languages and locales.
• Oversee customer support to families and tutors, driving speed, accuracy, and increasingly automated processes.
• Prioritize initiatives to align team work with business outcomes.

Conocimientos

People leadership

Operations management

Analytics

AI / automation mindset

Descripción del empleo

About ClassDojo and Dojo Tutor

ClassDojo's goal is to give every child on Earth an education they love. We started by building a global communication network connecting K–12 teachers, children and families. Today, ClassDojo's flagship app is used in more than 95% of U.S. schools and reaches more than 45 million children across 180 countries. With a team of around 200 people, we're now building on that network to create exceptional learning experiences for kids that go far beyond what a traditional school can provide.

Dojo Tutor is one of those experiences. It connects kids with caring, experienced teachers for 1:1 tutoring and small-group classes designed to build both skills and confidence. Tutor is already operating at meaningful scale with families, and we regularly hear about the impact it has on both kids and tutors.

We build ClassDojo around high talent density. Our team brings together entrepreneurial and innovative people with backgrounds spanning education and leading consumer and technology companies. We want ClassDojo to be a place where exceptional people can do the strongest work of their careers while helping pioneer the future of education.

Head of Tutor Operations

Dojo Tutor is a two-sided marketplace: families book 1:1 tutoring and small-group classes with experienced teachers. The Tutor Operations team keeps that marketplace running smoothly and constantly improves it. The team acquires and retains tutors, improves reliability and quality, and supports families and tutors. Over the past two years, the team has helped take Tutor from break-even to strong margins while growing the business significantly. You'll be stepping into a high-functioning, AI-forward team that collaborates closely with Product, runs experiments, builds its own tools end-to-end with AI, and has a strong pulse on the needs of our tutors and customers.

We're looking for a people-oriented leader to manage and grow this team, while serving as a strategic partner to Product and business leadership.

What You'll Do

• Lead the Tutor Operations team, covering tutor supply acquisition and retention, session reliability and quality, customer support, tutor community, and manual operations: set ambitious goals, coach, give direct feedback and help each person grow.
• Drive top-line growth: shape Tutor's growth strategy with Product, bring what you see on the front line into roadmap decisions, and staff launches with the ops support they need.
• Coach the team as it owns the supply side of the marketplace, ensuring the right mix of tutors across subjects, grades, time slots, languages and locales, and a rising bar for quality and reliability.
• Help the team run customer support for families and tutors that's fast, accurate and increasingly automated, so quality goes up as cost per contact goes down.
• Prioritize ruthlessly: focus the team on fewer things done well, protect its capacity, and tie every process the team runs to the business outcome it should move.

You’ll Be a Match If

• You have a strong record of people management and leadership. You see people as individuals and know how to motivate them, hold them accountable, and help them grow.
• You’ve led operations at a tech company, ideally for a marketplace business.
• You’re analytical: you set measurable goals, dig into data yourself, and make clear calls on what to prioritize and what not to do.
• You own outcomes, not just processes, and you hold your team to the same standard.
• You push back on and sharpen senior leaders' thinking, not just carry out their plans.
• You’re a hands‑on executor who uses AI to get more done.

Bonus Points

• You’ve taught, tutored, or worked in edtech.
• You’ve scaled a support or ops function with automation and AI rather than headcount.
• You’ve run operations for an international or new‑market expansion.

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We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. In accordance with the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are happy to accommodate any disabilities or special needs. We are a distributed company, so we hire regardless of location, as long as you are willing to have significant hours overlap with one of the Americas time zones.

ClassDojo takes a number of factors into consideration when determining compensation, including geographic location, experience, and skillset. Salary ranges (United States):CA, WA, NY, NJ, CT states: $230,000.00 - $300,000 (USD)All other states in the US: $200,000 - $255,000 (USD)