Head of Tutor Operations (Fully Remote)

ClassDojo; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

ClassDojo is building Dojo Tutor for online learning. We are seeking a leader to guide the Tutor Operations team, set ambitious goals, and coach a growing group of operators across a global platform.

You will partner with Product to shape strategy, drive top-line growth through staffing launches, and own supply, quality, reliability and automated customer support for millions of learners across many regions. 45 million children are reached in 180 countries, with ~200 employees.

Qualifications

• Strong people management and marketplace ops experience.
• Analytical and able to set measurable goals; uses AI to execute.
• Willing to push back on senior thinking and own outcomes.

Responsibilities

• Lead and grow the Tutor Operations team.
• Shape strategy with Product and staffing launches to drive growth.
• Own supply, quality, reliability and automated customer support.

Job description

• Lead and grow the Tutor Operations team with ambitious goals and coaching.
• Drive top-line growth by shaping strategy with Product and staffing launches.
• Own supply, quality, reliability and automated customer support.

You'll Be a Match If:

• You have strong people management and marketplace ops experience.
• You are analytical, set measurable goals, and use AI to execute.
• You push back on senior thinking and own outcomes.

Bonus Points:

• Edtech, teaching, or tutoring background.
• Scaled support/ops via automation or new-market expansion.

ClassDojo builds a global communication network connecting K-12 teachers, children and families, and is now creating Dojo Tutor for online learning. The company reaches 45 million children across 180 countries, employs around 200 people, and values high talent density and innovation.