Head of Tutor Operations & Growth Strategy

Classdojo; Oregon; Híbrido; USD 200.000 - 255.000; Jornada completa

Descripción de la vacante

ClassDojo's Dojo Tutor is seeking a Head of Tutor Operations to lead a growing two-sided marketplace of families and tutors in a fast‑moving, AI‑driven product team. You will own tutor acquisition, retention, and service quality, while partnering with Product and leadership to scale impact.

The role demands exceptional people leadership, data‑driven decision making, and a hands‑on approach to building tools and processes that improve reliability and customer experience across the Tutor network.

Formación

• Proven leadership of teams in a tech company or marketplace
• Strong analytical skills with data-driven decision making
• Experience scaling operations and improving reliability

Responsabilidades

• Lead the Tutor Operations team across tutor acquisition and retention, session reliability and quality, customer support, and tutor community.
• Shape growth strategy with Product and staff launches with ops support.
• Coach the team to optimize supply across subjects, grades, time slots, languages and locales.
• Oversee customer support to families and tutors, driving speed, accuracy, and increasingly automated processes.
• Prioritize initiatives to align team work with business outcomes.

Conocimientos

People leadership

Operations management

Analytics

AI / automation mindset

Descripción del empleo

ClassDojo's Dojo Tutor is seeking a Head of Tutor Operations to lead a growing two-sided marketplace of families and tutors in a fast‑moving, AI‑driven product team. You will own tutor acquisition, retention, and service quality, while partnering with Product and leadership to scale impact.

The role demands exceptional people leadership, data‑driven decision making, and a hands‑on approach to building tools and processes that improve reliability and customer experience across the Tutor network.