Head of Training

HireEd; Atlanta (GA); Hybrid; USD 65,000 - 90,000; Full time

Job summary

HireEd is seeking a Learning Facilitator to create and deliver virtual and in-person product training for customers. This role translates product learning into engaging sessions to help customers independently administer Employ solutions, driving adoption, retention, and expansion.

You will report to the Senior Manager, Customer and Product Learning. You’ll design lesson plans, build workshops, and analyze learner feedback to continuously improve content and outcomes, including on-site trainings

Qualifications

• Proven experience delivering virtual and in-person training sessions.
• Exceptional presentation, facilitation and communication skills.
• BA in a relevant field (e.g. Education, HR, Organizational Learning and Development) or equivalent work experience.
• Familiarity with recruiting industry trends and talent acquisition best practices a plus.

Responsibilities

• Develop lesson plans and agendas aligned with learning outcomes.
• Design, build, and deliver virtual product training sessions and in-person workshops.
• Incorporate engaging activities and materials to maximize retention and application of the product.
• Collect learner feedback and continuously improve training content and delivery methods.
• Create and maintain facilitator guides and training materials.
• Conduct discovery and needs analysis to identify knowledge gaps and business goals.
• Plan on-site training workshops including logistics and communications.
• Travel up to 30% to deliver in-person training at offices or customer locations.
• Maintain a training calendar in the LMS and track attendance.
• Collaborate with data teams to monitor program effectiveness and costs.

Skills

Training delivery

Virtual & in-person facilitation

Presentation & communication

Time management

SaaS familiarity

Education

Bachelor's degree in Education / HR / L&D

Tools

LMS

Job description

Description

About the role:
At Employ we’re building the future of recruiting. Our technology helps thousands of companies around the world power their talent acquisition strategies and connects job seekers to their next career opportunity. We are seeking a Learning Facilitator to create and deliver virtual and in person product training for customers. As a Learning Facilitator, you will translate product learning into dynamic and engaging sessions that enhance our customers’ ability to independently administer their Employ solutions with confidence, ultimately driving case deflection, product adoption, customer retention and account growth. This position reports to the Senior Manager, Customer and Product Learning.

What You’ll Be Doing:

• Program Development and Facilitation
• Develop lesson plans and agendas in alignment with specific learning outcomes
• Design, build, and deliver virtual product training sessions and in person workshops that cater to diverse customer learning needs
• Incorporate meaningful and impactful learning activities, discussions and training materials that enhance learning retention, build learner confidence, and maximize application of the product
• Collect and analyze learner feedback to measure the effectiveness of programs, and to make continuous improvements to training content, materials, and delivery methods
• Create and maintain thorough facilitator guides and training materials
• Conduct targeted discovery and needs analysis to identify customer knowledge gaps, common use cases, training needs, and business goals
• Plan on-site product training workshops, inclusive of logistics and communications
• Travel up to 30% to deliver in person training at Employ offices or customer locations
• System Administration and Reporting
• Maintain a training calendar to track sessions and attendance, and create and manage available sessions within the Learning Management System (LMS)
• Collaborate with data and analytics team to track key metrics and monitor program effectiveness
• Calculate and report training costs to stakeholders
• Product and Industry Knowledge
• Utilize a beginner’s mindset as you learn the product, inclusive of ongoing product enhancements, to anticipate customer questions and identify training gaps and opportunities
• Stay up to date with industry trends, best practices, and training methodologies
• Collaborate closely with team members, subject matter experts and cross-functional teams to ensure learning content is aligned to product launches, releases, delivery strategy, and critical customer success initiatives

What You’ll Bring:

• Proven experience delivering virtual and in-person training sessions, facilitating workshops, consulting, or a similar customer-facing role
• Exceptional presentation, facilitation and communication skills, with the ability to adjust style and pace to meet the needs of diverse audiences
• Excellent time management and organizational skills
• Enthusiasm, curiosity, and a relentlessly positive attitude
• Software/SaaS experience, ideally with Employ’s technology solutions
• Experience conducting thorough needs analysis and establishing feedback channels
• BA in a relevant field (e.g. Education, Human Resources, Organizational Learning and Development) or equivalent work experience
• Familiarity with recruiting industry trends and talent acquisition best practices a plus

Thank you for your interest in our Company.