Head of Technical Quality - EMEA (SaaS)

Figma; United States; Ibrido; USD 121.000 - 175.000; Tempo pieno

Descrizione del lavoro

United States Digital Space LLC is seeking a strategic leader to build and grow the Technical Quality function for the EMEA region. You will steer cross-functional collaboration with Product, Engineering, and Support Operations to drive scalable triage, investigation, and resolution of complex issues, while nurturing a high-performing team.

The role emphasizes balancing technical depth with customer experience, and shaping processes to improve product quality for enterprise customers, in a

Competenze

• 4+ years leading high-performing technical support teams in a SaaS environment, enterprise focus.
• Strong debugging and technical quality background with API knowledge.
• Experience supporting complex enterprise environments, including SSO, SCIM provisioning and security.
• Cross-functional collaboration and scaling, with ability to build new systems and processes from scratch.
• People leadership and development expertise.

Mansioni

• Build and lead the Technical Quality function in EMEA, setting a high bar for technical excellence and customer experience
• As a builder and coach, you'll lead and empower the team to meet KPIs across Technical Quality
• Partner with Product Support Operations to design and implement scalable processes for bug triage, investigation, and resolution
• Collaborate closely with our engineering partners to ensure high-quality bug reporting and strong feedback loops
• Use data and insights from Product Support Analytics to surface trends, improve product quality, and inform strategic decision-making
• Coach and develop team members across Enterprise and Technical Quality, emphasizing technical depth and career growth
• Support high-complexity Enterprise escalations, ensuring consistent, high-quality technical outcomes

Conoscenze

Leadership

SaaS Experience

Tech Debugging

Cross-functional Collaboration

People Management

Descrizione del lavoro

United States Digital Space LLC is seeking a strategic leader to build and grow the Technical Quality function for the EMEA region. You will steer cross-functional collaboration with Product, Engineering, and Support Operations to drive scalable triage, investigation, and resolution of complex issues, while nurturing a high-performing team.

The role emphasizes balancing technical depth with customer experience, and shaping processes to improve product quality for enterprise customers, in a