Head of Technical Publications, HVAC

C01 Carrier Corporation; Town of De Witt (NY); On-site; USD 118,000 - 235,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

Retirement benefits

Paid time off

Job summary

Carrier Global Corporation is seeking a Senior Manager, Technical Publications to lead the development and delivery of documentation for the HVAC product portfolio and mentor a team of technical writers.

You will drive documentation strategy, ensure accuracy, and collaborate with Engineering, Product Management, Quality, Manufacturing, Service, Marketing, and Regulatory teams to deliver customer-facing manuals, installation guides, and data sheets.

Qualifications

• Bachelor's degree required.
• 8+ years of experience in technical writing or content development.
• Experience leading technical communication or documentation teams.

Responsibilities

• Lead a team of technical writers and publication professionals.
• Develop and execute technical publication strategies aligned with product roadmaps.
• Oversee creation and maintenance of installation instructions, service manuals, user guides, and data sheets.
• Collaborate with Engineering, Product Management, Quality, Manufacturing, Service, Marketing, and Regulatory teams.
• Identify opportunities to improve documentation processes and drive standardization and reuse.

Skills

Technical writing

Team leadership

Cross-functional collaboration

Documentation strategy

Education

Bachelor's degree

Tools

Documentation tools

Job description

Carrier Global Corporation is seeking a Senior Manager, Technical Publications to lead the development and delivery of documentation for the HVAC product portfolio and mentor a team of technical writers.

You will drive documentation strategy, ensure accuracy, and collaborate with Engineering, Product Management, Quality, Manufacturing, Service, Marketing, and Regulatory teams to deliver customer-facing manuals, installation guides, and data sheets.