Senior Manager, Tech Publications

C01 Carrier Corporation; Town of De Witt (NY); On-site; USD 118,000 - 235,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

Retirement benefits

Paid time off

Job summary

Carrier Global Corporation is seeking a Senior Manager, Technical Publications to lead the development and delivery of documentation for the HVAC product portfolio and mentor a team of technical writers.

You will drive documentation strategy, ensure accuracy, and collaborate with Engineering, Product Management, Quality, Manufacturing, Service, Marketing, and Regulatory teams to deliver customer-facing manuals, installation guides, and data sheets.

Qualifications

• Bachelor's degree required.
• 8+ years of experience in technical writing or content development.
• Experience leading technical communication or documentation teams.

Responsibilities

• Lead a team of technical writers and publication professionals.
• Develop and execute technical publication strategies aligned with product roadmaps.
• Oversee creation and maintenance of installation instructions, service manuals, user guides, and data sheets.
• Collaborate with Engineering, Product Management, Quality, Manufacturing, Service, Marketing, and Regulatory teams.
• Identify opportunities to improve documentation processes and drive standardization and reuse.

Skills

Technical writing

Team leadership

Cross-functional collaboration

Documentation strategy

Education

Bachelor's degree

Tools

Documentation tools

Job description

About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

About the role

The Senior Manager, Technical Publications leads the development, delivery, and continuous improvement of technical documentation for the Carrier Commercial HVAC product portfolio. This role manages a team of technical communicators, drives documentation strategy, and partners with cross-functional teams to deliver accurate, high-quality content on schedule. The ideal candidate has experience supporting new product launches, working in engineering-driven organizations, and delivering customer-facing technical documentation, turning complex technical details into clear, usable content for customers, contractors, and service professionals.

Key Responsibilities

Leadership & Team Development

• Lead, mentor, and develop a team of technical writers and technical publication professionals.
• Foster a culture of collaboration, accountability, innovation, and continuous improvement.
• Establish team objectives, manage performance, and support career development initiatives.
• Manage workforce planning, resource allocation, and contractor/vendor relationships as needed.

Documentation Strategy & Execution

• Develop and execute technical publication strategies that align with business objectives and product roadmaps.
• Oversee the creation, maintenance, and release of technical documentation, including installation instructions, service manuals, user guides, application guides, product data, and other customer-facing materials.
• Ensure documentation is accurate, consistent, accessible, and aligned with company standards.

Cross-Functional Collaboration

• Partner closely with Engineering, Product Management, Quality, Manufacturing, Service, Marketing, and Regulatory teams to gather technical information and establish documentation priorities.
• Influence stakeholders and drive alignment on documentation requirements, schedules, and deliverables.
• Serve as a trusted advisor on technical communication best practices.

Process Excellence

• Identify and implement opportunities to improve documentation processes, workflows, systems, and standards.
• Drive efficiency through process automation, standardization, and the effective use of documentation technologies.
• Establish and monitor key performance indicators to measure team productivity, quality, and delivery performance.

Project & Portfolio Management

• Manage multiple documentation projects and priorities across a diverse product portfolio.
• Ensure deliverables are completed on time, within scope, and aligned with business expectations.
• Communicate project status, risks, and resource needs to leadership and stakeholders.

Quality & Compliance

• Ensure documentation complies with applicable regulatory, legal, and company requirements.
• Maintain quality control standards and robust document review and approval processes.
• Champion continuous improvement in documentation quality and customer experience.

Required Qualifications

• Bachelor's degree
• 8 + years of experience in technical writing, technical publications, and/or content development.

Preferred Qualifications

• Bachelor's degree in Technical Communication, English, Communications, Engineering, Journalism, or a related field.
• Experience supporting industrial, manufacturing, engineering, HVAC, or technology-based products.
• Familiarity with technical publishing, content management, and documentation authoring tools.
• Experience leading technical communication or documentation teams.
• Demonstrated success managing complex projects and cross-functional initiatives.
• Exceptional organizational, leadership, and project management abilities.
• Experience developing and implementing process improvements.
• Experience with structured authoring, content reuse strategies, and digital documentation solutions.
• Knowledge of documentation governance, quality systems, and regulatory documentation requirements.
• Strong written, verbal, and interpersonal communication skills.

Pay Range

The annual salary for this position is between $117,500.00 - $234,500.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. The pay range will not be below the minimum wage applicable to the jurisdiction in which the applicant is to be employed.

Other Compensation

This position is entitled to short-term cash incentives, subject to plan requirements.

Benefits

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives
• Retirement Benefits
• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
• Tuition Assistance

The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.

Carrier EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class.

Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [e-mail].

We will make every effort to meet your needs in accordance with applicable laws.

Use of AI Technology-enabled tools may support parts of the recruitment process, with oversight by people.

At Carrier we make modern life possible by delivering groundbreaking systems and services that help homes, buildings and shipping become safer, smarter and more sustainable. We exceed the expectations of our customers by anticipating industry trends, working tirelessly to master and revolutionize them. Our team of approximately 56,000 dedicated individuals continues to mold industry standards by pursuing the latest research and developments to improve the lives of our customers.

We’re constantly growing, seeking out talented, likeminded people who are committed to our primary duty: to be the world’s first choice in security, shipping and HVAC technology.