Lead, Technical Publications & Strategy
Carrier
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Benefits offered by this job
Job summary
Carrier is seeking a Senior Manager of Technical Publications in Syracuse, NY to lead a team of technical writers and shape the documentation strategy for the HVAC product portfolio. You will partner with Engineering, Product Management, Quality, and Service to deliver accurate, customer-facing manuals, installation instructions, and guides on schedule.
The role emphasizes turning complex technical details into usable content for contractors and service professionals, with a focus on process
Qualifications
- Bachelor's degree required.
- 8+ years of experience in technical writing/technical publications/content development.
Responsibilities
- Lead, mentor, and develop a team of technical writers and publication professionals.
- Develop and execute technical publication strategies aligned with product roadmaps.
- Collaborate with Engineering, Product Management, Quality, Manufacturing, Service, Marketing, and Regulatory teams.
- Identify and implement improvements to publication processes, workflows, and documentation tools.
- Manage multiple documentation projects ensuring on-time delivery and quality.
Skills
Education
Job description
Carrier is seeking a Senior Manager of Technical Publications in Syracuse, NY to lead a team of technical writers and shape the documentation strategy for the HVAC product portfolio. You will partner with Engineering, Product Management, Quality, and Service to deliver accurate, customer-facing manuals, installation instructions, and guides on schedule.
The role emphasizes turning complex technical details into usable content for contractors and service professionals, with a focus on process
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