Head of Technical Account Mgmt & AI Delivery - Remote AU

Jobgether; United States; Remote; USD 150,000 - 190,000; Full time

Benefits offered by this job

Fully remote

Job summary

Jobgether is seeking a Manager, Technical Account Management to lead a team delivering high-impact SaaS engagements. You will own customer outcomes, collaborate with Sales and partners, and advance AI-enabled delivery practices across cross-functional teams.

You will coach a group of Technical Account Managers, ensure renewal readiness, and drive expansion opportunities while maintaining delivery quality and client trust in a fast-paced, remote-friendly environment.

Qualifications

• 5+ years in Technical Account Management or related delivery function.
• 3+ years leading customer-facing or delivery teams in SaaS.
• Experience delivering complex SaaS engagements with measurable outcomes.
• Understanding of AI Agents, workflow design, and related automation concepts.
• Ability to evaluate AI outputs and implement quality controls.

Responsibilities

• Lead and develop Technical Account Managers, set performance expectations, and build leadership pipeline.
• Own team-level retention, renewal readiness, and expansion with Sales/partners.
• Monitor portfolio health using adoption, engagement, and commercial indicators.
• Manage escalations and recovery plans aligning customer stakeholders with internal teams.
• Improve delivery quality through playbooks, handoffs, and escalation processes.
• Balance account coverage and resources to maximize delivery capacity.
• Advance capabilities in AI Agents and intelligent workflow systems.
• Guide AI solution delivery with design, prompting, testing, and human oversight.
• Promote automation to improve efficiency while preserving quality and trust.
• Coordinate with partners to extend delivery capacity and accountability.

Skills

Technical Account Management

People Leadership

Commercial Judgment

SaaS Delivery

Strategy & Execution

Tools

ClickUp

Job description

Jobgether is seeking a Manager, Technical Account Management to lead a team delivering high-impact SaaS engagements. You will own customer outcomes, collaborate with Sales and partners, and advance AI-enabled delivery practices across cross-functional teams.

You will coach a group of Technical Account Managers, ensure renewal readiness, and drive expansion opportunities while maintaining delivery quality and client trust in a fast-paced, remote-friendly environment.