Head of Ski Rentals & Guest Experience

Vail Resorts; Peninsula (OH); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Free passes

Discounted lift tickets

Free ski lessons

Retail discounts 40%

Job summary

Boston Mills and Brandywine Ski Area is hiring a Rental Lead for the Winter Seasonal 2026/2027. You will oversee all ski/snowboard rental operations, manage up to 50 frontline staff and a leadership team, and drive guest satisfaction across a high-volume operation.

Role emphasizes coaching, training, payroll, and cost control in a fast-paced resort environment, with opportunities for career growth within Vail Resorts’ portfolio.

Qualifications

• Minimum 2 years leadership experience - required.
• 2 years in retail/rental experience - preferred.
• 2 years resort experience in a management role.
• Knowledge and passion for snowsports.
• Bachelor’s Degree - preferred.

Responsibilities

• Oversee all retail/rental operations for a high-volume seasonal operation.
• Coach and develop a large frontline team and leadership group.
• Drive guest service and a strong culture of guest experience.
• Manage inventory, payroll, budgeting, and store appearance.

Skills

Leadership experience

Retail/rental experience

Resort management experience

Passion for snowsports

Education

Bachelor’s Degree

Job description

Boston Mills and Brandywine Ski Area is hiring a Rental Lead for the Winter Seasonal 2026/2027. You will oversee all ski/snowboard rental operations, manage up to 50 frontline staff and a leadership team, and drive guest satisfaction across a high-volume operation.

Role emphasizes coaching, training, payroll, and cost control in a fast-paced resort environment, with opportunities for career growth within Vail Resorts’ portfolio.